Customer Support Executive

11 hours ago


Sahibzada Ajit Singh Nagar Mohali Punjab, India Asrit Technologies Pvt. Ltd Full time

We are seeking a dedicated and enthusiastic **Customer Support Executive** to join our team.

**Key Responsibilities**:

- **Issue Resolution**: Address customer complaints and resolve issues effectively and efficiently while maintaining customer satisfaction.
- **Product Knowledge**: Stay updated on the company's products/services to provide accurate and helpful information to customers.
- **Ticket Management**: Log and track customer issues in the support system, ensuring timely follow-ups and resolutions.
- **Problem Solving**: Diagnose and troubleshoot technical issues, working closely with relevant departments to escalate and resolve complex problems.
- **Customer Education**: Guide customers on product features and usage to enhance their overall experience and ensure they maximize the value of the product/service.
- **Feedback Collection**: Gather customer feedback to identify areas for improvement in products and services and communicate insights to the team.
- **Maintain Records**: Keep accurate records of customer interactions, transactions, and feedback, ensuring that all details are properly documented.
- **Customer Retention**: Proactively engage with customers to build relationships and ensure repeat business and loyalty.
- **Team Collaboration**: Work closely with other customer support team members and other departments to resolve issues and improve the overall customer experience.

**Requirements**:

- **Education**: High school diploma or equivalent required. A bachelor’s degree in business, communications, or a related field is a plus.
- **Experience**: 0-1 years of experience in a customer support or customer service role preferred.
- **Communication Skills**: Strong written and verbal communication skills.
- **Problem-Solving Skills**: Ability to think critically and handle difficult situations with professionalism.
- **Technical Skills**: Familiarity with customer support software, CRM systems, and basic troubleshooting.
- **Empathy & Patience**: Ability to empathize with customers and remain patient in challenging situations.

Pay: ₹16,000.00 - ₹21,000.00 per month

**Benefits**:

- Provident Fund

Work Location: In person



  • Sahibzada Ajit Singh Nagar, Ludhiana, Punjab, India Humaniquee Full time

    Customer Support Executive Excellent Communication Skills ( Written And Verbal ) 5 day working Rotational Shifts and Offs (24*7) Work From Home - Only from hiring zone (Your SPOC will share the hiring zone with you separately) *Starting one month training from Office* System will be provided by the company Must have Wi-Fi or Broadband...


  • Sahibzada Ajit Singh Nagar, Ludhiana, Punjab, India Starr Group Pty Ltd Full time

    At Rentaaa, we are currently seeking a customer-focused Technical Support Desk staff **Customer Support Executive Responsibilities**: - Respond to, investigate and action customer support requests and enquiries via CRM, phone, and live chat - Document customer interactions and maintain accurate records of customer information. - Assist with the...


  • Sahibzada Ajit Singh Nagar, India Planet Ayurveda Pvt. Ltd. Full time

    Greetings from Planet Ayurveda !! We at Planet Ayurveda deals in Ayurvedic supplements and exporting them throughout the world. Here we are hiring telemarketing and calling executives. Venue for the interview: - PLANET AYURVEDA, Plot No. 627, JLPL Industrial Area, Sector - 82, Mohali, Punjab **Salary**: ₹7,000.00 - ₹15,000.00 per month Schedule: -...


  • Sahibzada Ajit Singh Nagar, India DesignersX Full time

    **Job Description : -** **DesignersX is looking for B2B Process based executive with following skills: -** - Good English communication (American accent preferred) - Critical thinking - Processed based on the spot decision making - Must have worked on B2B process Experience: - 2 Years Working Days: - 5 Days Shift: - US Shift **Note: -Experience in...


  • Sahibzada Ajit Singh Nagar, India Ditinus Technology Full time

    **Job Description: International calling Process** **Required Skill set** - Exceptional Problem solving and analysing skills. - The tone of voice should be Clear and fluent in English. - Must be capable to handle Customer Calls and queries - Have Basic Computer Knowledge - Excellent spoken Communication Skills **Speak with the...


  • Mohali, Punjab, India Customer Solutions Full time

    **Position Overview**: **Key Responsibilities**: - Handle inbound and outbound customer calls in a professional and courteous manner. - Provide accurate information regarding products/services and resolve customer inquiries effectively. - Assist customers with placing orders, processing returns, and resolving complaints or issues. - Maintain thorough...


  • Sahibzada Ajit Singh Nagar, Ludhiana, Punjab, India ELITE BUSINESS SOLUTION Full time

    **Hiring for Customer Support Executive.** Mohali, Chandigarh. - Work From Office. - Face To Face Interviews Only. - Need Immediate Joiners. - Freshers & Experienced Can Apply. - Undergraduates & Graduates Are Eligible. - Excellent Communication Skills Required. - Night Shifts. - Salary Up to 27k to 32k CTC. **Job Responsibility: - ** - Answer calls...

  • Customer Support

    7 days ago


    Sahibzada Ajit Singh Nagar, Ludhiana, Punjab, India Ditinus Technology Private Limited Mohali Full time

    **We are hiring for our client in BPO Sector.** **Position**: Customer Service Executive **Location**: Mohali, Punjab **Qualification**: Graduate **Experience**:Freshers **Language**: English, Hindi **Interview Type**: Only Face to Face **Skill Set**: - Exceptional Problem solving and analysing skills. - The tone of voice should be Clear and good in...


  • Sahibzada Ajit Singh Nagar, India Bharti Airtel Limited Full time

    **Urgently Require Customer Support Advisor for Airtel Process.** **Working Location - Mohali** **Responsibilities and Duties** - **Managing incoming calls and customer service inquiries**: - **Identifying and assessing customers’ needs to achieve satisfaction** **Key Skills** **Customer Support Executive, Customer Care, Technical Support.** **Required...


  • Mohali, Punjab, India DITINUS TECHNOLOGY PRIVATE LIMITED Full time

    **ROLES AND RESPONSIBILITIES**: Addressing consumer problems and suggesting an efficient solution with empathy and professionalism. If the customer is facing a technical issue then they collaborate with other departments to bring out a solution for the customer. The executives should follow a personalized way of communicating that will help the consumers...