Customer Care Executive

2 days ago

Bhilai, India Tutors Factory Private Limited Full time

Job Description:
We are seeking dedicated and enthusiastic Customer Care Executives to join our team and provide exceptional customer service to our clients. As a Customer Care Executive, you will be the first point of contact for customers, addressing their inquiries, resolving issues, and ensuring their overall satisfaction with our products or services. You will play a crucial role in building and maintaining positive relationships with customers, fostering loyalty, and contributing to the growth and success of our business.

**Responsibilities**:

- Identify and assess customers’ needs to achieve satisfaction, providing accurate and efficient solutions or alternatives within established timeframes.
- Handle customer complaints, escalating complex issues to the appropriate department when necessary, and following up to ensure resolution.
- Maintain a high level of professionalism and empathy in all interactions with customers, actively listening to their concerns and providing empathetic support.
- Keep accurate records of customer interactions, transactions, comments, and complaints, utilizing our CRM system effectively.
- Collaborate closely with other team members, including sales, marketing, and technical support, to ensure a seamless customer experience.
- Stay up-to-date with product knowledge, company policies, and industry trends to provide accurate information and advice to customers.
- Participate in ongoing training and development opportunities to enhance your skills and knowledge of customer service best practices.
- Contribute to the improvement of customer service processes and procedures, offering insights and suggestions for optimizing efficiency and effectiveness.
- Strive to meet or exceed customer satisfaction targets and performance metrics, such as response time, resolution rate, and customer feedback ratings.

Qualifications:

- Bachelor’s degree or equivalent experience in customer service, business administration, or a related field.
- Proven experience in a customer service or support role, preferably in a fast-paced environment.
- Excellent communication skills, both verbal and written, with the ability to convey information clearly and effectively.
- Strong interpersonal skills and a customer-focused mindset, with the ability to build rapport and trust with diverse customer demographics.
- Problem-solving abilities and a proactive approach to resolving customer issues in a timely manner.
- Ability to multitask and prioritize tasks effectively in a dynamic work environment.
- Flexibility to work non-traditional hours, including evenings, weekends, and holidays, as needed.
- Commitment to upholding company values and delivering exceptional customer service at all times.

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹8,000.00 - ₹10,000.00 per month

Schedule:

- Day shift

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- Technical support: 1 year (preferred)
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

Work Location: In person

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