Customer Relationship Executive

1 week ago

Bhilai, India Yobisys Digital Innovation Pvt Ltd Full time

**Company**: Yobisys Digital innovation Pvt. Ltd

**Location**: Smriti Nagar, Bhilai, Chattisgarh

**Job Type**: Full-Time

**About Us**: We provide retailers with the best offers through coupons, while also helping to build brand awareness for them. Every time users shop through our offers, retailers gain loyal customers.

Our mission is to foster a generation of smart shoppers, empowering them to make the best possible choices. We enhance daily deals and make online shopping even more rewarding.

**Key Responsibilities**:

- **Outbound Calling**:

- Make outbound calls to retailers and showroom owners to introduce and promote our offerings.
- Effectively communicate the value proposition of our products and services.
- **Client Relationship Management**:

- Build and nurture strong relationships with clients by understanding their unique business needs and challenges.
- Serve as a point of contact to address client queries and concerns promptly.
- **Lead Generation and Conversion**:

- Identify and generate potential leads through outbound calls.
- Follow up with leads consistently to convert them into active users.
- **Database Management**:

- Maintain accurate records of interactions, sales progress, and client feedback in the CRM system.
- Ensure data is updated and easily accessible for reporting purposes.
- **Sales Targets**:

- Meet and exceed daily, weekly, and monthly call and sales targets as set by the company.
- **Feedback and Insights**:

- Gather feedback from clients regarding their experiences with our services.
- Provide actionable insights to the sales and marketing teams on market trends and customer responses.

**Requirements**:

- **Educational Qualification**: Bachelor’s degree in any discipline (preferred but not mandatory).
- **Experience**: Prior experience in telecalling, customer support, or sales is a plus.
- **Skills**:

- Excellent verbal and written communication skills in Hindi, and regional language.
- Strong interpersonal and persuasion skills.
- Ability to handle objections and resolve customer concerns effectively.
- Proficiency in using CRM tools and Microsoft Office Suite.
- **Personality**: Energetic, self-motivated, and target-driven.

**What We Offer**:

- Competitive salary and incentive structure.
- Comprehensive training to enhance your skills and career growth.
- A collaborative and supportive work environment.
- Opportunities to work with industry-leading technologies and solutions.

Pay: ₹5,000.00 - ₹10,000.00 per month

Schedule:

- Day shift
- Fixed shift

Supplemental Pay:

- Commission pay
- Performance bonus

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)

Work Location: In person

Application Deadline: 10/12/2024
Expected Start Date: 02/12/2024

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