Customer Relationship Executive

6 days ago

Bhilai, India Shivnath automobiles pvt ltd ( bhilai supela) Full time

JOB RESPONSIBLITIES OF CUSTOMER RELATIONSHIP EXECUTIVE
- Assists in resolving customer complaints, and coordinates factory assistance when all dealership resources have been exhausted.
- Ensures that new vehicles are properly prepped for delivery.
- Coordinates customer follow-up programs.
- Schedules and confirms service appointments for any new customers experiencing mechanical problems. Follows up with all parties after repair has been completed.
- Maintains a case history file of all customer complaints and problems.
- Maintains a file of the dealership's customer satisfaction achievements.
- Assists service customers during the morning service rush, when possible.
- Maintains a professional appearance.
- Other tasks as assigned.

**Job Types**: Full-time, Regular / Permanent

**Salary**: Up to ₹15,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Internet reimbursement
- Paid sick time
- Paid time off
- Provident Fund

Schedule:

- Fixed shift

Supplemental pay types:

- Performance bonus
- Yearly bonus

Ability to commute/relocate:

- Chikli, Bhilai - 490020, Chhattisgarh: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- total work: 3 years (preferred)
- Customer service: 1 year (preferred)

**Speak with the employer**
+91 8120006699

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