Customer Care Manager

1 week ago

Bhilai, Chhattisgarh, India Chouhan Automobiles LLP Full time ₹ 1,06,400 - ₹ 3,24,000 per year

Responsibilities

  • Oversee our customer service team
  • Manage and train Customer Associates
  • Set reasonable customer satisfaction goals and work with the team to meet them on a consistent basis
  • Interact with customers on a daily basis, responding to their questions and guiding them to the appropriate service
  • On-board new employees and train them based on your expertise and skill set
  • Create and implement an effective customer loyalty program

Required Key Skills

  • Ability to guide and motivate a team, delegate tasks, and manage performance effectively.
  • 4+ years' experience in customer service and supervisory experience
  • Bachelor's Degree or a related field preferred
  • Ability to translate your skills to other employees through training and mentoring
  • Excellent verbal and written communication skills
  • Proficiency with Microsoft Office Suite and Google Docs

Job Types: Full-time, Permanent

Pay: ₹13, ₹18,000.00 per month

Work Location: In person

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