
Customer Care Manager
4 hours ago
Responsibilities
- Oversee our customer service team
- Manage and train Customer Associates
- Set reasonable customer satisfaction goals and work with the team to meet them on a consistent basis
- Interact with customers on a daily basis, responding to their questions and guiding them to the appropriate service
- On-board new employees and train them based on your expertise and skill set
- Create and implement an effective customer loyalty program
Required Key Skills
- Ability to guide and motivate a team, delegate tasks, and manage performance effectively.
- 4+ years' experience in customer service and supervisory experience
- Bachelor's Degree or a related field preferred
- Ability to translate your skills to other employees through training and mentoring
- Excellent verbal and written communication skills
- Proficiency with Microsoft Office Suite and Google Docs
Job Types: Full-time, Permanent
Pay: ₹13, ₹18,000.00 per month
Work Location: In person
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