Customer Service Executive

6 days ago

Gurugram Haryana, India etalenthire Full time

**Position**: Customer relationship executive (Ecommerce fashion)
- Female

**Location**: Gurgaon

**Experience**: 2+ year in ecommerce apparel with fluent English

**Salary**: 30-50k + performance bonus

**Industry**: Fashion/ apparel/ecommerce

**Role -**

Customer Care Representative

**KPI -**

Customer satisfaction score

Conversion percentage

**KRA -**

Customer communication

Coordination with logistics / finance / quality departments for resolution.

Maintaining CRM tools / reports

**JD -**
- Manage incoming phone calls
- Generate sales leads
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers

**Skills required -**
- Proven customer support experience or experience as a Client Service Representative
- Track record of over-achieving quota
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively

Mail updated resume with current salary

satish: 88O2749743

Click for more jobs

Google search: Glan Management Consultancy

Pay: ₹25,045.19 - ₹45,131.73 per month

Schedule:

- Day shift

Ability to commute/relocate:

- Gurgaon, Haryana: Reliably commute or planning to relocate before starting work (preferred)

Application Question(s):

- Rate your English Speaking from 1 to 10 ?
- Current salary ?
- Expected salary ?
- Notice period ?
- Current Location ?

**Experience**:

- Customer service: 1 year (preferred)

Work Location: In person

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