Customer Service Executive
19 hours ago
**Position**: Customer relationship executive (Ecommerce fashion)
- Female
**Location**: Gurgaon
**Experience**: 2+ year in ecommerce apparel with fluent English
**Salary**: 30-50k + performance bonus
**Industry**: Fashion/ apparel/ecommerce
**Role -**
Customer Care Representative
**KPI -**
Customer satisfaction score
Conversion percentage
**KRA -**
Customer communication
Coordination with logistics / finance / quality departments for resolution.
Maintaining CRM tools / reports
**JD -**
- Manage incoming phone calls
- Generate sales leads
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
**Skills required -**
- Proven customer support experience or experience as a Client Service Representative
- Track record of over-achieving quota
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
Mail updated resume with current salary
satish: 88O2749743
Click for more jobs
Google search: Glan Management Consultancy
Pay: ₹25,045.19 - ₹45,131.73 per month
Schedule:
- Day shift
Ability to commute/relocate:
- Gurgaon, Haryana: Reliably commute or planning to relocate before starting work (preferred)
Application Question(s):
- Rate your English Speaking from 1 to 10 ?
- Current salary ?
- Expected salary ?
- Notice period ?
- Current Location ?
**Experience**:
- Customer service: 1 year (preferred)
Work Location: In person
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