Ref49317w 202489045 - Desktop Support/ Remote

1 week ago

Mumbai Maharashtra, India WNS Global Services Full time

**Company Description**
WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees.
**Job Description** Responsibilities**:

- Diagnose and resolve hardware and software issues on various devices, including desktops, laptops, and mobile devices.
- Diagnose issues related to latency, VPN, slowness caused by hardware/software.
- Maintain detailed records of support requests, resolutions, and inventory management in the helpdesk ticketing system.
- Collaborate with other IT team members to escalate complex issues and implement solutions.
- Assist in the setup and deployment of new hardware and software.
- Stay updated with the latest technology trends and best practices to improve service delivery.
- Contribute to the development of user documentation and training materials.

**Requirements and Skills**:

- Strong communication skills and a customer-oriented approach.
- Ability to work independently and collaboratively within a team.
- Previous experience in a helpdesk or technical support role is preferred.
- Ability to perform remote troubleshooting and provide clear instructions.
- Excellent problem-solving skills and attention to detail.

**Qualifications**
Bachelor

  • Remote Desktop Support

    2 weeks ago

    Mumbai, Maharashtra, India BirlaSoft Full time

    Country/Region: IN- Requisition ID: 8391- Work Model: - Position Type: - Salary Range: - Location: INDIA - MUMBAI - BIRLASOFT OFFICE**Title**:Remote Desktop Support**: - Description: - Handling tickets which are required onsite support - Responding to client support requests. - Contacting clients to find out the nature of the problem. - Troubleshooting...

  • Remote Desktop Support

    1 day ago

    Mumbai, India Birlasoft Full time

    Country/Region: IN Requisition ID: 29547 Work Model: Position Type: Salary Range: Location: INDIA - MUMBAI - BIRLASOFT OFFICE Title: Remote Desktop Support Description: About Birlasoft:Birlasoft, a global leader at the forefront of Cloud, AI, and Digital technologies, seamlessly blends domain expertise with enterprise solutions. The company's consultative...

  • Remote Desktop Support

    3 days ago

    Hinjawadi, Pune, Maharashtra, India BirlaSoft Full time

    Country/Region: IN - Requisition ID: 29634 - Work Model: - Position Type: - Salary Range: - Location: INDIA - PUNE - BIRLASOFT OFFICE - HINJAWADI **Title**:Remote Desktop Support**: - Description: **Area(s) of responsibility**: **Responsibilities**: - Manage and update the desktop environment, including patches, updates, and security measures. -...

  • Desktop Support

    2 weeks ago

    Mumbai, India Dixit Infotech Full time

    **Roles and Responsibilities**: - Addressing user tickets regarding hardware, software, andnetworking - Guide users with simple, step-by-step instructions - Good communication, teamwork - Excellent problem-solving and multitasking skills - Customer-oriented attitude - Knowledge of MS Office 365 and outlook troubleshooting of 2019, 2016, 2013, etc. -...

  • Desktop Support(Macos)

    7 days ago

    Mumbai, Maharashtra, India NUDES Architectures Full time

    We Are Looking For 1 to 3 Years Of Experience In Desktop Support For BKC Location in Mumbai. **Requirements**: - **Experience**: - Minimum of 1-2 years of experience in desktop support or a similar role. - Familiarity with hardware troubleshooting and repair, including desktops, laptops, and peripheral devices. - Experience with remote desktop support...

  • Desktop Support

    6 days ago

    Chembur, Mumbai, Maharashtra, India MNR Solutions Full time

    **We are hiring** Designation : Desktop Support Engineer(Technical lead) Location-Chembur,Mumbai - BE OR B.TECH(CS OR IT) without gap 2. Min 3 years’ experience in IT service(Desktop Support) 3.global certification in IT - Address user tickets regarding hardware, software and networking - Ask targeted questions to diagnose problems - Guide users with...

  • Network &Remote and desktop support Engineer

    2 weeks ago

    Mumbai, Maharashtra, India IT Company Full time ₹ 8,00,000 - ₹ 12,00,000 per year

    Company DescriptionWe suggest you enter details here.Role DescriptionThis is a full-time on-site role for a Network & Remote and Desktop Support Engineer located in Mumbai. The engineer will be responsible for daily support and maintenance of desktop computers and networks, providing technical support for hardware, software, and printer issues, and...

  • Immediate Opening for Remote Desktop Support

    2 weeks ago

    Mumbai, India CMS IT SERVICES P LTD Full time

    Greeting!! We have opening for Remote support position. Year of Exp-1 + Years NP-Immediate Location - Thane JD - Looking for someone who have worked on Desktop Support, Remote support. Must have exp in Remote Access, VPN Infrastructure Outlook Configuration, Windows Installation, software and Hardware Installation. printer troubleshooting. Pay:...

  • Desktop Support L1

    7 days ago

    Goregaon, Mumbai, Maharashtra, India Acute Informatics Pvt. Ltd Full time

    The Desktop Support L1 role is an entry-level technical support position responsible for providing basic troubleshooting and support services for desktop computers, software, and peripherals. The primary focus is to resolve technical issues, perform initial diagnostics, and ensure a smooth and efficient operation of computer systems for end-users. Key...

  • Desktop Support Executive

    2 weeks ago

    Mumbai, Maharashtra, India Property Pistol Realty Full time

    Exp-1-2 Years as a Desktop Support Salary 15k-20k Location: Ghatkopar. (Should be visiting to our office locations at Marol, Oshiwara, Kandivali) JD As a desktop support executive, you play a crucial role in ensuring that the technology infrastructure within an organization runs smoothly. Your responsibilities typically include: - **Troubleshooting**:...