Desktop Support Executive

6 days ago

Mumbai Maharashtra, India Property Pistol Realty Full time

Exp-1-2 Years as a Desktop Support

Salary 15k-20k

Location: Ghatkopar. (Should be visiting to our office locations at Marol, Oshiwara, Kandivali)

JD

As a desktop support executive, you play a crucial role in ensuring that the technology infrastructure within an organization runs smoothly. Your responsibilities typically include:

- **Troubleshooting**: When users encounter technical problems, you diagnose the issue and provide solutions. This may involve remotely accessing the user's desktop, guiding them through steps to resolve the problem, or visiting their location to fix hardware issues.
- **User Training**: You may provide training sessions to users on how to use hardware and software efficiently and securely.
- **Security Maintenance**: You ensure that all desktop systems are protected from security threats by implementing antivirus software, firewalls, and other security measures. You also educate users about security best practices.
- **Documentation**: You maintain records of hardware and software inventory, as well as logs of support requests and resolutions.
- **Collaboration**: You collaborate with other IT teams to escalate and resolve complex technical issues that cannot be addressed at the desktop support level.
- **Continuous Learning**: You stay updated with the latest technologies and trends in desktop support to enhance your skills and provide better support to users.

Overall, your role is essential in keeping the organization's desktop environment efficient, secure, and functional, thereby enabling employees to perform their tasks effectively.

**Job Types**: Full-time, Permanent

Pay: ₹18,000.00 - ₹20,000.00 per month

Shift:

- Morning shift

Ability to commute/relocate:

- Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (preferred)

**Education**:

- Bachelor's (required)

**Experience**:

- IT: 1 year (required)
- total work: 1 year (required)

Work Location: In person

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