Desktop Support

6 days ago


Mumbai, India Dixit Infotech Full time

**Roles and Responsibilities**:

- Addressing user tickets regarding hardware, software, andnetworking
- Guide users with simple, step-by-step instructions
- Good communication, teamwork
- Excellent problem-solving and multitasking skills
- Customer-oriented attitude
- Knowledge of MS Office 365 and outlook troubleshooting of
2019, 2016, 2013, etc.
- Experience in using active directory, DNS & DHCP
- Proven work experience as a Desktop Support Engineer/ FMS
- Conduct remote troubleshooting and test alternative pathways until you resolve an issue
- Help create technical documentation and manuals
- Hands-on experience with Windows/Linux/Mac OS environments
- Working knowledge of office automation products and
computer peripherals, like printers, laptops, and scanners
- Knowledge of networks basics configurations, troubleshooting
- Basics configurations, troubleshooting anti-virus programs
- Hands-on exp


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