Desktop Support Engineer

3 weeks ago

Mumbai, India Ashtech Infotech Full time

Company Name- Ashtech Infotech India Pvt ltd

Website:

Position- Desktop Support Engineer L1/ L2

Job Profile:

Website- Install and configure Windows and Linux desktop and peripherals and test network connections.

Handle daily technical support activities on desktops & laptops, networking and server log monitoring.

provide on-site or remote technical assistance including the setting up of computer hardware systems, installing and upgrading software, and troubleshooting basic IT issues.

First level hardware support for the End User side equipment and shall consist of diagnose the problem

Address user tickets regarding hardware, software and networking & backups.
Monitoring & assigning calls to L1 engineers. Install, Configure & maintain e-mail clients remotely.

Antivirus, windows, active directory, troubleshooting, networking, MS office, MS outlook, pc hardware, desktop support, computer hardware & outlook configuration.

Provide Second level & Escalation support on Desktop, OS and hardware adhering to SLAs & responsibilities:

Installing, configuring, and maintaining e-mail clients remotely

Well verse with O365/Outlook.

Asking the customer targeted questions and using remote troubleshooting tools to identify the problem and perform fixes or suggest recommended actions.

ITIL certification will be an added advantage, Should have understanding of any ITSM tool

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