IT Support Executive

3 days ago


Noida Uttar Pradesh, India ELCOM DIGITAL Full time

**Key Responsibilities**:

- Engage with customers to understand their cloud needs and offer tailored solutions.
- Provide **pre-sales support, product demos, and installation assistance**.
- Troubleshoot **SaaS and cloud-based software solutions** using AWS and VMs.
- Utilize **remote support tools** for efficient customer assistance.
- Collaborate with sales & marketing teams and contribute to product presentations.
- Maintain customer records, track support tickets, and generate reports.
- Creating and handling of process
- management, support related.

**Requirements**:

- Experience in a related field.
- Experience using help desk software and remote support tools.
- Understanding of how CRM systems work.
- Well-developed verbal and written communication skills.
- Good organizational skills and effective multi-taskers.
- Excellent problem-solving abilities.
- 3+ years of team handling experience.

**Qualifications & Skills**:

- **5 years** in **tech support, cloud support, or related fields**.
- Hands-on experience in **cloud products.**:

- Strong **troubleshooting, problem-solving, and CRM management skills**.
- Excellent **communication, presentation, and team-handling abilities**.
- Bachelor’s degree in **IT, Business, or related fields (preferred)**.

**Job Types**: Full-time, Permanent

Pay: ₹30,000.00 - ₹40,000.00 per month

**Benefits**:

- Paid sick time
- Paid time off
- Provident Fund

Shift:

- Day shift
- Fixed shift
- Morning shift

Application Question(s):

- What is your Current/ Last Inhand?
- How soon can you join?

**Experience**:

- Tech Support: 4 years (required)
- Team Handling: 2 years (required)

Work Location: In person


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