Customer Support Intern

6 days ago

Bengaluru Karnataka, India ZoloStays Full time

**Role - **Customer Support Intern
**Internship Period - **3 Months
**Stipend - **18000 per month

**AboutZolo**

ZoloStays stands out as the **leading** provider of managed co-living spaces in India, catering to the needs of both working professionals and students. With over $100 Mn funding from Nexus Venture Partners, IDFC Alternatives, and Mirae Asset, we are rapidly **growing**.

Zolois a community that fosters growth and personal development. Our founders believe that potential, not just pedigree, is the key to success, and that is why they built Zolo around the principle of**thinking like an owner**. Hence, we seek passionate individuals ready to innovate, flapping their wings outside of the traditional 9-to-5 schedule

**Your role in detail (Customer Support - Voice Process)**
- Identify customers' needs and wants, clarifying information whenever possible
- Develop customer satisfaction goals
- Maintaining a positive, empathetic and professional attitude toward customers at all times.
- Acknowledging and resolving customer complaints.
- Communicating and coordinating with colleagues as necessary.
- Inbound & Outbound Call Process

**What will you learnwhile at Zolo?**
- **Growth mindset**: Join a company that constantly raises the bar and pushes itself to new heights, fostering a culture of continuous improvement and innovation.
- **Entrepreneurial thinking**: Embrace the opportunity to think like an owner, taking ownership of projects and contributing to the growth and success of the company.
- **Leadership and mentorship opportunities**: Grow your leadership skills by taking on responsibilities and mentoring junior team members, fostering a culture of knowledge sharing and development.
- **Co-living industry expertise**: Gain valuable knowledge and experience in the dynamic and rapidly growing co-living industry, shaping the future of shared living spaces.
- **Cross-functional collaboration**: Collaborate with diverse teams and departments, fostering a multidisciplinary approach to problem-solving and expanding your professional network.
- **Agile work environment**: Thrive in a fast-paced and dynamic work environment, where adaptability and flexibility are key to success.
- **Process optimization**: Contribute to streamlining and improving operational processes, learning best practices and enhancing efficiency.

**Whatqualificationscan enhance the chances of shortlisting?**
- Bachelor’s degree in any Specialization
- 0-2 years experience
- Calling experience will be preferred
- Excellent knowledge of basic computer skills with 35 WPM
- Conflict resolution/Time Management skill is must
- Strong multi-tasking skills with Creative thinking
- Desire to work in a fast-paced, challenging environment.
- Flexible to work in shifts and ready to support beyond the shift timings as per the requirement.

**Why could Zolo be the ideal fit for you?**

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

Work Location: In person

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