Customer Support

7 days ago

Bengaluru Karnataka, India VIPSA TALENT SOLUTIONS Full time

**Job Title**: International Voice Process - Tech Support (Networking)
**Location**: Bangalore
**Shift**: Night

**About the Role**:
We are looking for a **Tech Support Associate** with a strong background in **Networking** for our **International Voice Process**. In this role, you will provide technical support and troubleshoot networking-related issues for international customers. You will be responsible for offering effective solutions and ensuring customer satisfaction through excellent communication.

**Key Responsibilities**:

- Provide technical support related to networking issues such as DNS, IP addressing, routers, switches, and troubleshooting network connectivity.
- Communicate with international customers via voice channels to address and resolve their technical queries.
- Diagnose problems, offer solutions, and follow through to resolution.
- Escalate unresolved issues to the appropriate technical teams.
- Maintain accurate records of customer interactions and resolutions in CRM tools.
- Adhere to company processes and meet service level agreements (SLAs) to ensure high customer satisfaction.
- Stay updated with the latest trends and technologies in networking.

**Requirements**:

- Minimum **1 year of experience** in **BPO International Voice Process** (preferably in Tech Support or Networking).
- Solid understanding of **networking concepts** such as DNS, OSI model, IP addressing, routers, switches, and troubleshooting.
- Excellent **communication skills** in English (both verbal and written).
- Ability to handle technical queries and resolve issues efficiently.
- Strong problem-solving and analytical skills.
- Ability to work independently and collaboratively in a team environment.
- Must be comfortable working **night shifts**.

**Additional Information**:

- **Location**: Bangalore
- **Shift Timings**: Night shifts
- **Benefits**: Competitive salary, performance-based incentives, and opportunities for career growth within the organization.

Pay: ₹300,000.00 - ₹400,000.00 per year

**Benefits**:

- Provident Fund

Schedule:

- Night shift

Supplemental Pay:

- Performance bonus

Ability to commute/relocate:

- Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (preferred)

Application Question(s):

- How would you rate your proficiency in English on a scale of 1 to 10?

**Education**:

- Bachelor's (preferred)

**Experience**:

- International voice process: 1 year (required)

Shift availability:

- Night Shift (required)

Work Location: In person

  • International Voice/ Nonvoice Support

    1 day ago

    Bellandur, Bengaluru, Karnataka, India Customer support services Full time

    **Job Title: International Customer Support Specialist (Chat & Voice)** **Job Summary**: **Key Responsibilities**: - **Problem Resolution**: Diagnose and troubleshoot a wide range of customer problems, including technical issues, billing inquiries, product questions, and service-related concerns. - **Product Knowledge**: Develop and maintain a deep...

  • Customer Support

    1 week ago

    Bengaluru, Karnataka, India Child Support Foundation Full time

    Company Name: - Altruist Technology Private Limited Process: - Ezeetap HQ Role: - Customer Support Qualification: - Degree Mandatory Language: - English and Hindi Experience: - 1 Years of Experience in Customer Support Salary: - 23KCTC Location: - Kudlu Gate, Krishna Reddy Industrial Area, Hosapalaya, Muneshwara Nagar, Bengaluru, Karnataka...

  • Customer Support Associate

    1 week ago

    Bengaluru, Karnataka, India Child Support Foundation Full time

    1. **Job Title: International Customer support** 2. Quantification - PUC and Graduate (Bangalore University) 3. Pay Grade: 18K -32K take home 4. Shift Timing: Rotation shift 5. Free Transportation within 20Km 6. Language: Excellent English + Any Regional languages 7. Working days: 5 Days working 2 rotational week off. 8. Benefits: Cab for within 20 Km 9. 3...

  • Customer Support

    1 day ago

    Bengaluru, Karnataka, India Child Support Foundation Full time

    Company Name: - Startek Ageis BPO Process: - Phone Pe(Voice ) Qualification: - Graduates Languages: - English and Hindi Experinece: - 0-1 Years of Exerinece in BPO Shifts: - Rotational Shift Female: - 7AM - 8PM Male: - 7AM - 12AM Salary: - 23,000/- CTC + Quarterly Bonus 3,894 Location: - Shivaji Nagar Pay: ₹23,000.00 per...

  • Customer Support Representative

    3 days ago

    Bengaluru, Karnataka, India Child Support Foundation Full time

    Responsible to handle the queries and complaints from Flipkart customers on inbound calls. - Provide information including Delivery time and other queries related to the product. - Fulfill invoice requests on purchased products. - Should have a minimum of 1 Year experience in BPO. - Should be proficient in spoken English and Hindi. Pay: ₹15,000.00 -...

  • Customer Support Associate

    1 day ago

    Bengaluru, India Child Support Foundation Full time

    Role-customer support Associate qualification-puc/Graduate Languages-english Hindi sal-17000-20000 **Job Types**: Full-time, Permanent, Fresher Schedule: - Day shift - Monday to Friday - Morning shift Ability to commute/relocate: - Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (required) **Education**: - Higher...

  • Customer Support Executive

    2 weeks ago

    Bengaluru, India Industrial Support Services Full time

    **Customer Support Executive** **Should have Experience in Customer Support / Tele Sales / TeleMarketing** **Minimum 3 Languages Required (Except Tamil)** **Exp : 1 yr - 3 yrs** **Immediate Joining Will be preferred.** **Job Types**: Full-time, Regular / Permanent **Salary**: ₹15,000.00 - ₹25,000.00 per month **Benefits**: - Paid time off -...

  • Customer Support Executive

    1 week ago

    Bengaluru, India Child Support Foundation Full time

    Hindi is mandatory - Initiating calls with potential customers over the phone. - Asking questions to engage customers and keep the conversation going. - Listening to the customers' needs to generate repeat sales. - Gathering and documenting customer information, payment methods, purchases, and reactions to products. - Keeping up to date on all products and...

  • Customer Support Executive

    1 day ago

    Shivaji Nagar, Bengaluru, Karnataka, India Child Support Foundation Full time

    **Hiring for Voice Process** Minimum qualification - Graduate Minimum experience - 0-1 yr 6 days working ( Rotational week off) 9 hrs ( Rotational shift) Salary - 1.8 LPA to 3.5 LPA Job Location - Shivajinagar, Bangalore **Job Types**: Full-time, Permanent, Fresher Pay: ₹12,000.00 - ₹25,000.00 per month **Benefits**: - Paid sick time - Paid...

  • Customer Support

    1 week ago

    Bengaluru, Karnataka, India Genesis HR Services Full time

    **Job description** **Job Title**: International Voice Process - US Customer Support We are hiring for an **International Voice Process** role in **US Customer Support**. If you have excellent communication skills and a passion for providing top-notch customer service, this is the perfect opportunity for you! **Job Details**: - **Work Schedule**: 5 days...