Customer Support

2 days ago

Bengaluru Karnataka, India Kazam EV Tech Private Limited Full time

**Job Title**: Customer Support
**Location**: Bangalore
**Experience**: 1 to 3 years
**Language Known** - Bengali, Hindi, English (Native Language)

**Education Qualification**:

- Any graduate with good analytical skills (BCA / B.Sc. Computer Science background preferred)
- 1 to 3 years of experience

**Desired Skills**:

- Self-motivated with excellent communication skills in English,
- Ability to provide responses from simple to complex queries and deliver customer delight
- Past experience with ERP support
- Exposure to working in a startup ecosystem is desired

**Roles and Responsibilities**:

- Responsible for providing effective and timely resolution to customer queries
- Responsible for providing support via call and via chat
- Should align on TAT and SLA standards set by the company
- Escalate necessary cases to the right team
- May be required to perform other tasks as assigned
- Must be flexible to work in rotational shifts and extended hours during high volumes

**Job Types**: Full-time, Permanent

Pay: ₹300,000.00 - ₹350,000.00 per year

**Benefits**:

- Health insurance
- Provident Fund

Application Question(s):

- Do you have experience in Customer Support ?
- Are you okay with the budget of 3 to 3.5 LPA?

Work Location: In person

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