Customer Support Intern

3 days ago

Bengaluru Karnataka, India ZoloStays Full time

**Role -**Customer Support Intern
**Internship Period -**3 Months
**Stipend -**15000 per month

**AboutZolo**

ZoloStays stands out as the **leading** provider of managed co-living spaces in India, catering to the needs of both working professionals and students.

**Your role in detail (Customer Support - Voice Process)**
- Identify customers' needs and wants, clarifying information whenever possible
- Develop customer satisfaction goals
- Maintaining a positive, empathetic and professional attitude toward customers at all times.
- Acknowledging and resolving customer complaints.
- Communicating and coordinating with colleagues as necessary.
- Inbound & Outbound Call Process

**What qualifications can enhance the chances of shortlisting?**
- Bachelor’s degree in any Specialization
- 0-2 years experience
- Calling experience will be preferred
- Excellent knowledge of basic computer skills with 35 WPM
- Conflict resolution/Time Management skill is must
- Strong multi-tasking skills with Creative thinking
- Desire to work in a fast-paced, challenging environment.
- Flexible to work in shifts and ready to support beyond the shift timings as per the requirement.

Pay: ₹15,000.00 per month

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

Work Location: In person

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