International Customer Support

3 days ago

Bengaluru Karnataka, India AFORV Full time

**Job Title**: International Customer Support Executive

**Location**: Bangalore
**Work Mode**: Work from Office
**Shift**: US Shift (Night Shift)
**Working Days**: 5 Days (2 Week Offs)
**Transport**: Company-provided cabs (pick-up & drop)

About the Role

We are looking for experienced **International Customer Support Executives** with proven expertise in handling global clients. The role requires strong communication skills, problem-solving ability, and prior exposure to **international voice or non-voice processes.**

Key Responsibilities
- Manage customer queries and issues via phone / web for international clients (US region).
- Deliver exceptional service and ensure first-time resolution within agreed SLAs.
- Demonstrate professionalism and empathy while handling escalations.
- Document all interactions accurately in CRM/ticketing tools.
- Escalate complex cases to senior/technical teams when required.
- Contribute feedback to enhance customer experience and process efficiency.

Required Skills & Qualifications
- **Experience: 1-7 years in International Customer Support (mandatory).**:

- **Excellent verbal and written English communication skills.**:

- Prior experience in **US / UK / ANZ / International process** is required.
- Strong problem-solving, analytical, and customer service orientation.
- Ability to work night shifts as per US time zone.
- Graduate/Undergraduate with relevant customer support experience.
- Familiarity with CRM, ticketing systems, and MS Office is a plus.

**Benefits**:

- Attractive salary with performance-based incentives.
- **Cabs provided for pick-up and drop.**:

- Medical insurance and employee benefits.
- Career growth and global exposure.
- Training and upskilling opportunities.

**Job Types**: Full-time, Permanent

**Benefits**:

- Commuter assistance
- Health insurance
- Life insurance
- Provident Fund

Application Question(s):

- Are you currently available in Bangalore to attend Face to Face (Inperson) Interview?

**Experience**:

- International voice process: 1 year (required)

Shift availability:

- Night Shift (required)

Work Location: In person

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