Intern - Customer Support
1 week ago
At Curriculum Associates (CA), we believe a diverse team leads to diversity in thinking, making our products better for teachers and students. If you read this job description, feel energized by what you see here, and believe you could bring passion and commitment to the role, but you aren’t sure you meet every qualification, please apply Above all, we are looking for the right person
Job Description: Customer Support Intern
At
- Curriculum Associates (CA)
, we believe a diverse team leads to diversity in thinking, making our products better for teachers and students. If you read this job description, feel energized by what you see here, and believe you could bring passion and commitment to the role, but you aren’t sure you meet every qualification, please apply Above all, we are looking for the right people
The impact you’ll have:
July through September, our “Back-to-School” season: Interns will assist the Provisioning Data Services team (PDS) as they provide support for customers partnering with Curriculum Associates for the 2025-2026 school year. This team manages all things rostering for our i-Ready platform.Interns will work with auto-rostering technology and manage rostering needs for districts across the country- They’ll communicate directly with educators to troubleshoot rostering and technical issues- Troubleshoot issues, determine cause, provide resolution and/or workaround, and document activity.- Provide customer support and technical issue resolution via Salesforce- Provide ad-hoc operational support to other departments as needed- Participate in ongoing team collaboration meetings- Communicate with Partner Success Managers, Product Learning and Sales/Educational Consultants to solve issues-
- As needed, fellows will contribute to various district-specific projects to help get students and teachers up and running for the school year
What we’re looking for:
- UG students pursuing their under graduation or recent college graduate- Strong Excel knowledge and experience navigating and using various Excel functions- Excellent problem-solving capabilities and experience working in a technical and fast-paced role- A keen attention to detail- Customer service experience with proven written and verbal communication skills- Superior time management and organizational skills.
Perks: The Internship includes a mentorship program and a monthly professional development lunch series plus numerous networking opportunities and events with CA’s EdTech leaders
Selection Process:
- Group Discussion- Scenario Based Case Study- HR Round
Timeline:
- Applications Invited: 30th April - 10th May- Selection Process: 12th May - 16th May- Offer Rollout: 19th May- Last Date to accept: 21st May- Internship Begins: 1st July- Internship Ends: 30th September
Additional Information:
- Pay: 25000 per month, non-negotiable- Mode of Internship: Hybrid (3 days office, 2 days WFH)- A letter of recommendation according to the performance.- PPO opportunity (There is no guarantee for permanent employment after the program has ended)
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