Associate(Helpdesk) (Aa+) Full-time

3 days ago


Navi Mumbai, India HyreFox Consultants Full time

**Roles & Responsibilities**
- Maintain tickets/ cases (logs) for each conversation. Ensure proper documentation & follow-up
- Ensure timely and accurate service delivery & adherence to agreed performance levels (SLA's, customer satisfaction etc)
- Stay up to date on client and process updates
- Adhere to customer service routines & attendance policies

**skills Required**
- Excellent communication skills
- Should be flexible to work in rotational shifts
- Proficient in computer usage and Basic knowledge on MS Office (MS-Excel, MS-Word etc)

**Other Details**:

- **Keywords**:.

**Location**
Navi Mumbai

**Job Title**
Associate(Helpdesk)(AA+)

**Experience**
0.0 yrs - 1.0 yrs

**CTC**
INR 2.00 lacs - 3.15 lacs



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