Process Executive

2 days ago

Mysuru Karnataka, India Yesminds Global Solutions Pvt Ltd Full time

Company - Yesminds Global Solutions Pvt. Ltd.

Job Title: Process Executive/Subject Matter Expert

Location: Mysuru

Shift: US Night Shifts (EST/PST/CDT as applicable)

**Job Type**: Full-Time

Reports To: Team Lead

Key Responsibilities:
Dispatcher Responsibilities:

- Receive service requests via calls or digital platforms and assign appropriate towing vendors based on proximity, capability, and availability
- Track and monitor active service jobs to ensure timely execution and customer satisfaction.
- Coordinate with drivers and vendors to confirm ETAs, job completion, and resolve on-ground issues.
- Update the dispatch software with real-time status, notes, and updates.
- Escalate delays, cancellations, or incidents to supervisors as per protocol.

Caller Responsibilities:

- Handle inbound and outbound calls with customers requiring towing or roadside assistance services.
- Verify service details, location accuracy, and vehicle information with callers.
- Provide updates to customers regarding dispatch times, ETA, and service provider details.
- Maintain a calm, professional tone during distressed or urgent calls.
- Document all call interactions accurately in the system.

Required Skills & Qualifications:

- Minimum 1-2 years of experience in a US voice process (BPO/Call Center), preferably with dispatch or coordination exposure.
- Excellent spoken English with a neutral or US-accented tone.
- Strong multitasking and time-management skills.
- Ability to remain composed and solution-oriented under pressure.
- Comfortable with night shifts and rotational weekends.

Work Location: In person

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