Customer Service Australian Voice Process

6 hours ago

Banaswadi Bengaluru Karnataka, India Offload Process Private Limited Full time

**Company Description**
Offload Process PVT Ltd is International BPO servicing mainly Australian-based clients and now expanding to the US & UK markets. We provide services like quantifying sales leads, taking orders, responding to ad inquiries, market research, or general information requests, or internal processes like accounts, bookkeeping, after-sale support, technical support, customer service, data entry, status follow-up with supplier’s subcontractors, managing appointments. Other services offered are Search Engine Optimization, Social Media Marketing & Google AdWords

**Job Summary**
Designation**:Customer Service Executive (International Process)**

**Responsibilities and Duties**
- Good communication skills & Patience
- Need to respond to the calls from Clients Also to call back to resolve their product issues
- May require to work on sales requirement if need be
- Build rapport, listen, clarify and manage the conversational flow
- Manage upset customers, conflicts and challenging situations Deliver outstanding service
- Monitor the tickets queue and ensure that the tickets are addressed within the agreed time frame
- Excellent time management and organization skills
- Ensure that the documented process is followed without any deviation
- Participate in the off-shore weekly/monthly status calls and training calls
- Understand, interpret, reproduce, and diagnose customer problems. Perform Root cause Analysis
- Teach solutions to customers.
- Communicate clearly and precisely with customers in written and verbal form, and maintain accurate and timely records in the case tracking system.
- Work with members of other departments/teams to resolve product issues escalating issues as necessary
- Configure customer products to meet requirements
- Good Team Player

**Key Skills**
Customer Support, Customer Service, Excel, Microsoft Office, Microsoft Word, Microsoft Outlook, INTERNATIONAL VOICE

**Required Experience and Qualifications**
- Any Graduate /Under Graduate
- Proficient in handling MS Office tools
- Very good communication skills in English.
- Since the client is based in Australia, one needs to flexible about early morning time shift.

**Benefits**
Fixed Salary will be paid on the first of every month.
Location: Bangalore

**Salary**: 2.5 to 4.8 LPA
Experience: 1-6 years in a similar role is mandatory

**Workweek : Monday to Friday, 6:30AM - 3:30 PM and Saturday 8:30 AM - 2:30PM**
Industry: Solar, Electrical engineering, Technical Support, Customer support, BPO
Role: Customer Service Executive (International Process)

**Salary**: ₹20,000.00 - ₹38,000.00 per month

Schedule:

- Morning shift

**Speak with the employer**
+91 90368 93374

  • Customer Support Australian Voice Process

    1 week ago

    Bengaluru, India Offload Process Private Limited Full time

    **Company Description** Offload Process PVT Ltd is International BPO servicing mainly Australian-based clients and now expanding to the US & UK markets. We provide services like quantifying sales leads, taking orders, responding to ad inquiries, market research, or general information requests, or internal processes like accounts, bookkeeping, after-sale...

  • Customer Service Representative

    2 weeks ago

    Bengaluru, India Domestic voice Process Full time

    **Immediate Joiners needed!** 1. Proficient in English and Hindi verbal communication 2. Quick learner with the ability to grasp new systems and processes 3. Detail-oriented and thorough in ensuring mínimal errors while sending a communication to customers 4. At least 2 years of experience in handling customers in both voice and non-voice process 5....

  • Customer Service Executive

    6 hours ago

    Banaswadi, Bengaluru, Karnataka, India Quick customer electronic service Full time

    Hi, I'm searching customer service executive to manage phone calls and balancing data sheet in system 8904309332 **Job Types**: Full-time, Fresher **Salary**: From ₹8,000.00 per month **Benefits**: - Cell phone reimbursement Schedule: - Monday to Friday Supplemental pay types: - Performance bonus **Education**: - Secondary(10th Pass)...

  • Customer Service Representative(Voice)

    6 days ago

    Bengaluru, Karnataka, India Telstra Full time

    **Employment Type**:Permanent **Closing Date**:22 Dec 2024 11:59pm **Job Title**:Customer Service Representative(Voice) **Job Summary** As an Assurance Consultant you pride yourself on providing quality and cost-effective customer service to our customers. You do this by processing enquires, provisioning orders and billing relating to a range of products...

  • International Voice Process

    1 week ago

    Bengaluru, Karnataka, India [24]7.ai Full time

    We’re Hiring - Internship Opportunity in International Voice Support [24]7.ai Looking to gain hands-on international customer service experience? Here’s your chance to build your career with us! Don’t miss this exciting opportunity. Job Title: International Customer Support Executive (Internship) Location: Kadubeesanahalli, Prestige Tech Platina 2,...

  • Customer support

    2 days ago

    Bengaluru, India 2coms Full time

    We are seeking International Voice Process Representatives for an HR Support role. This is a great opportunity for candidates looking to build a career in a global, fast-paced BPO environment.Location: Bangalore Work Mode: Work From OfficeShift Timing: Night Shift (Pick & Drop Facility Provided)Employment Type: 3rd party PayrollPotential for absorption...

  • ▷ Immediate Start! Customer Service

    3 weeks ago

    Bangalore, Karnataka, India Telstra Full time

    Employment Type Permanent Closing Date 17 Oct 2025 11 59pm Job Title Customer Service - Non Voice Process Job Summary As an Assurance Consultant you pride yourself on providing quality and cost-effective customer service to our customers You do this by processing enquires provisioning orders and billing relating to a range of products and services About Us...

  • International Customer Service Representative

    1 week ago

    Electronic City, Bengaluru, Karnataka, India Aiva Technologies Full time

    Company: Fute Services Location: Bommanahalli, Bangalore Work Timing: 8:00 AM to 5:00 PM (IST) Experience: 0-2 years Key Responsibilities: - Handle inbound and outbound calls to and from Australian customers, addressing inquiries and resolving issues. information. - Maintain a high level of professionalism and empathy while interacting...

  • non voice process

    1 week ago

    Banaswadi, Bengaluru, Karnataka, India Prowess Software Services Pvt Ltd Full time ₹ 2,20,512 - ₹ 3,69,043 per year

    Job Description: We are looking for enthusiastic and detail-oriented individuals to join our team as Non-Voice Process Executives. This role involves back-end operations, data entry, email/chat support, and other non-verbal communication tasks. Ideal candidates should have good typing skills, attention to detail, and the ability to work in a fast-paced...

  • Customer Service-voice

    1 week ago

    Bengaluru, Karnataka, India Genesis HR Services Full time

    Greetings for the day!! Congratulations, We are shortlisting your profile for the role of Customer Service Associate. Process-International Voice Process || Customer Service Required Experience: Any graduate with Min 1.7 Years to Max 3 Years in International Voice Process. **Responsibilities**: - Provide advance level customer support, service...