▷ Immediate Start Customer Service

Employment Type Permanent Closing Date 17 Oct 2025 11 59pm Job Title Customer Service - Non Voice Process Job Summary As an Assurance Consultant you pride yourself on providing quality and cost-effective customer service to our customers You do this by processing enquires provisioning orders and billing relating to a range of products and services About Us At Telstra we have a clear purpose to build a connected future so everyone can thrive We believe it s our people who give purpose to our technology So we are committed to staying close to our customers and providing them the best experience and delivering the best technology This is where YOU come in Based in our Innovation and Capability Centre at the Embassy Tech Village you ll play your part in helping our customers connect faster better and smarter Here you can join a community of people who are encouraged to bring their whole selves to work We don t want you to join just to fit in we re looking for individuals and differences that can help us stand out Here with us you can thrive your way Why Telstra Telstra is a well-known Australian company that has been around for over 100 years We are the leading telecommunications and technology company in Australia and have been operating internationally for over 70 years We have a strong presence in over 20 countries In India we have offices in Bangalore Mumbai and Delhi as well as an Innovation and Capability Centre in Bangalore We are focused on using innovation automation and technology to solve major technological challenges in areas such as IoT 5G AI and machine learning Joining Telstra gives you the chance to make a difference in the lives of millions of people and have a rewarding career with flexibility About the Role As a Customer Service Consultant you are a key member of the Telstra contact centre team You use your excellent knowledge of Telstra s products services and processes to create a great customer service and support experience via our messaging SMS email and voice channels You provide a high-quality cost-effective service to customers when dealing with non-technical product and billing enquiries recording orders and provisioning related to a range of products and services Responsibilities Deliver customer support across all channels for sales faults complaints and service-related queries Process customer requests accurately using scripts guidance tools and service standards Troubleshoot and resolve product service issues via chat SMS email and voice calls Handle billing account management order modifications and complaints using internal tools and content Promote and sell Telstra products services while ensuring proper handover of complex issues You re available to support our customers 24 7 so you will need to be able to work on a rotating roster including scheduled days off The role will be 100 work from office We are looking for candidates who can join us by 20th October 2025 To be successful in this role you will have 1-5 years of customer service experience Active Listening Analytical Thinking Business Writing Collaboration Creativity Detail-Oriented FlexCAB Inactive Maxim MDUM Mica Negotiation Osca Phoenix Problem Solving Process Improvement Rifdi bill generator Salesforce com Siebel CRM Systems TAM T-Analyst What can we offer you At Telstra you can thrive your way We foster new ideas we embrace different ways of working and thinking and we believe an inclusive and diverse team will lead us to innovate for the future We re committed to building a diverse and inclusive workforce To enable everyone to participate we ve developed an All Roles Flex policy to consider flexible ways of working for every role To learn more visit our Telstra Careers Website