Process Executive
3 days ago
**Company - Yesminds Global Solutions Pvt. Ltd.**
**Job Title**: Process Executive/Sr. Process Executive
**Location**: Mysuru
**Shift**: US Night Shifts (EST/PST/CDT as applicable)
**Job Type**: Full-Time
**Reports To**: Team Lead
**Key Responsibilities: Dispatcher Responsibilities**:
- Receive service requests via calls or digital platforms and assign appropriate towing vendors based on proximity, capability, and availability
- Track and monitor active service jobs to ensure timely execution and customer satisfaction.
- Coordinate with drivers and vendors to confirm ETAs, job completion, and resolve on-ground issues.
- Update the dispatch software with real-time status, notes, and updates.
- Escalate delays, cancellations, or incidents to supervisors as per protocol.
**Caller Responsibilities**:
- Handle inbound and outbound calls with customers requiring towing or roadside assistance services.
- Verify service details, location accuracy, and vehicle information with callers.
- Provide updates to customers regarding dispatch times, ETA, and service provider details.
- Maintain a calm, professional tone during distressed or urgent calls.
- Document all call interactions accurately in the system.
**Required Skills & Qualifications**:
- Minimum 1-2 years of experience in a US voice process (BPO/Call Center), preferably with dispatch or coordination exposure.
- Excellent spoken English with a neutral or US-accented tone.
- Strong multitasking and time-management skills.
- Ability to remain composed and solution-oriented under pressure.
- Comfortable with night shifts and rotational weekends.
Pay: ₹16,000.00 - ₹25,000.00 per month
**Benefits**:
- Paid sick time
- Paid time off
- Provident Fund
Shift availability:
- Day Shift (preferred)
- Night Shift (preferred)
Work Location: In person
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