Front Office Executive

**Job Title**: Travel and Tourism Front Office Executive
**Location**: Kharadi, Pune
**Reports To**: Front Office Manager / Operations Manager

**Job Overview**:
**Key Responsibilities**:

- **Customer Service & Guest Relations**:

- Greet and assist clients in a friendly and professional manner upon arrival.
- Answer all travel-related inquiries and provide expert advice on destinations, travel packages, and services.
- Handle bookings, reservations, and cancellations for flights, hotels, tours, and transportation.
- Manage customer complaints or concerns, providing quick and effective solutions.
- Maintain a professional and welcoming atmosphere at all times.
- **Reservations & Ticketing**:

- Ensure that all travel arrangements, including flights, hotels, transfers, and tour packages, are accurately booked.
- Coordinate with suppliers, vendors, and partners to secure travel services and special deals.
- Process payments and ensure proper documentation for bookings and ticketing.
- **Travel Itinerary Planning**:

- Develop customized travel itineraries based on clients’ preferences and needs.
- Provide detailed and timely travel advice, including visa requirements, travel insurance, and local attractions.
- Offer recommendations on local experiences, tours, and activities to enhance customer satisfaction.
- **Administrative & Office Support**:

- Maintain up-to-date records of bookings, customer preferences, and client information.
- Prepare and maintain accurate reports on daily bookings, cancellations, and revenue.
- Assist in maintaining the front office area, ensuring it remains clean, organized, and professional.
- **Collaboration**:

- Work closely with other departments (marketing, sales, operations) to ensure smooth service delivery and customer satisfaction.
- Coordinate with tour guides, transport services, and other third-party vendors to ensure client needs are met.

**Skills & Qualifications**:

- **Education**: Bachelor’s degree in Travel and Tourism, Hospitality, or a related field (preferred).
- **Experience**: Minimum of 0-2 years of experience in a front office role within the travel and tourism industry, preferably with a tour operator, travel agency, or hotel.
- **Skills**:

- Strong interpersonal and communication skills.
- Ability to work under pressure and manage multiple tasks simultaneously.
- Knowledge of popular travel destinations, booking systems, and tourism trends.
- Proficient in Microsoft Office and travel management software (e.g., Amadeus, Sabre, Galileo).
- Strong organizational skills and attention to detail.

**Personal Attributes**:

- Friendly, professional, and approachable demeanor.
- Ability to resolve conflicts and handle difficult situations with diplomacy and tact.
- Customer-focused with a passion for providing an exceptional travel experience.
- Adaptability and a willingness to learn new skills and systems.

**Working Conditions**:

- Full-time position, with occasional evening and weekend shifts depending on business requirements.
- Dynamic and fast-paced work environment.

**Salary & Benefits**:

- Competitive salary based on experience.
- Opportunities for travel discounts and perks.
- Professional development opportunities.

**Job Types**: Full-time, Fresher, Internship, Freelance
Contract length: 11 months

Pay: ₹9,000.00 - ₹14,000.00 per month

Schedule:

- Day shift

Supplemental Pay:

- Commission pay
- Performance bonus

**Education**:

- Diploma (required)

**Language**:

- English (required)
- Hindi (required)
- Marathi (required)

Willingness to travel:

- 50% (required)

Work Location: In person

Application Deadline: 28/02/2025
Expected Start Date: 01/03/2025