Front Office Executive

2 days ago

Pune Maharashtra, India IMBROX INFOTECH PRIVATE LIMITED Full time

Front Office Executive

**Locations**: Pune

**Experience Required**: 1-3 years in premium hotels or co-working companies.

**Budget**: Up to INR 3 - 3.60 LPA (Gross)

**Role Overview**:
As an Engagement Associate you will be the face of our brand, ensuring an exceptional experience for our clients and guests. Your role will involve managing daily operations at the front desk, handling guest relations, and performing administrative duties with a high level of professionalism.

**Responsibilities**:

- Daily Operations:_
- Maintain a high level of alertness and professionalism at the front counter, anticipating and responding to guests' and potential clients’ needs or queries.
- Handle all telephone calls in a professional and efficient manner, exuding a cheerful and clear tone.
- Manage the office unit & PABX system setup and handle requests for all clients.
- Organize postage and document courier services, manage mail, and handle incoming & outgoing deliveries.
- Coordinate conference room bookings, refreshments for meetings, and other special arrangements.
- Perform check-in & check-out processes for all clients.
- Handle all secretarial and administrative duties as requested by clients.
- Conduct up-selling and cross-selling to maximize revenue.
- Service Standards:_
- Ensure clients' requests and demands are met to the best of your professional ability, including handling inquiries, complaints, and feedback.
- Offer input on service standard improvements in liaison with the Centre-in-charge.
- Maintain the Centre’s service standards at all times.
- Internal Coordination:_
- Develop rapport and professional business relationships with colleagues and stakeholders.
- Support local Operations to maximize profitability, efficiency, and productivity.

**Key Performance Indicators (KPIs)**:

- Client satisfaction and ensuring a professional and friendly client meet-and-greet.
- Timely and professional handling of all incoming phone calls (within 3 rings).
- Prioritize client requests to ensure satisfaction and exceed expectations.
- Maintain premium service standards and proactively up-sell TEC services to maximize revenues and profitability.

**Job Requirements**:

- A minimum of two years’ experience in customer service and administration, preferably in a Hotel Front Desk/Club Floor environment.
- Customer-oriented with excellent interpersonal and communication skills, open to changes.
- A positive attitude and ability to work under pressure, handling multiple tasks.
- Fluency in English and another mainstream local language, depending on location.
- Good telephone manner and ability to perform secretarial tasks under deadlines.
- Proficiency in Microsoft Word, Excel, and PowerPoint.
- Ability to handle correspondences and inquiries efficiently.
- Willingness to work overtime occasionally.

**Job Types**: Full-time, Fresher

Pay: ₹25,000.00 - ₹30,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Day shift
- Fixed shift

Supplemental Pay:

- Performance bonus

**Experience**:

- Front Desk Executive: 1 year (required)

Work Location: In person

  • Front Office Executive

    7 days ago

    Pune, Maharashtra, India Skysoft Technologies Full time

    We have Opening for Front Office Executive Min 2 yrs experience as Front office/Receptionist Manage Admin work Pay: ₹15,000.00 - ₹35,000.00 per month **Experience**: - Front Office/Reception : 2 years (required) - Admin work: 2 years (required) - Good communication : 2 years (required) - Are you okay for Kalyani Nagar Pune Location : 2 years...

  • Front Office Executive

    5 days ago

    Pune, Maharashtra, India Rao Hospital Full time

    Reputed Hospital in Pune hiring for Front Office Executive. - Qualification : Any Graduate/ Postgraduate. - Salary : Between Rs.18,000/- to Rs.22,000/-. (Subject to Qualification, Experience & current CTC). Notice Period : Immediate/ max 30 days. HR Team, 7972938380 Schedule: - Evening shift - Morning shift - Night shift Ability to commute/relocate: -...

  • Front Office Executive

    5 days ago

    Pune, Maharashtra, India Skills Root Full time

    Job Profile: Trainer - Front Office Executive Location: Pune Employment Type: Full-time / Project-based About the Role Key Responsibilities Conduct training sessions on Front Office Executive curriculum as per Sector Skill Council (SSC) / NSDC standards. Train students in customer handling, communication skills, telephone etiquette, hospitality basics,...

  • Front Office

    5 days ago

    Pune, Maharashtra, India Expedite Informatics Full time

    Job Title: Reception / Front Office Executive Location: Kalyani Nagar Experience: 2 + Years Employment Type: Full-time About the Role: We are looking for a highly organized, proactive, and dependable Reception / Front Office Executive to support our CEO and front-office operations. This role is crucial in managing daily administrative responsibilities,...

  • Front Office Executive

    7 days ago

    Kalyani Nagar, Pune, Maharashtra, India Magnus Hotels & Serviced Apartments, Pune Full time

    Job Description: Front Office Executive Position* Front Office Executive Location: Magnus Vosiv Suites, Kalyani Nagar Pune Department: Front Office Reports To: Front Office Manager Job Summary: As a Front Office Executive, you will be the first point of contact for guests, providing exceptional service and ensuring a smooth check-in and check-out...

  • Front Office Executive

    5 days ago

    Pune, Maharashtra, India Jehangir Hospital Full time

    Company DescriptionJehangir Hospital, PuneRole DescriptionThis is a full-time on-site role for a Front Office Executive at Jehangir Hospital, located in Pune. The Front Office Executive will be responsible for handling receptionist duties, greeting and assisting patients and visitors, managing phone calls, scheduling appointments, and providing exceptional...

  • Front Office Executive

    5 days ago

    Pune, Maharashtra, India Expedite Informatics Full time

    We are hiring for Front Office Receptionist. Location: - Kalyani Nagar, Pune Experience: - 0 to 2 Years Responsibilities: - Facilities Management: Oversee day-to-day office operations, including maintenance, supplies, and vendor management. - Event Coordination: Plan and coordinate company events, meetings, and conferences to ensure smooth execution. -...

  • Front Office Executive

    3 days ago

    Wakad, Pune, Maharashtra, India HRassistance Full time ₹ 24,000 - ₹ 2,70,000 per year

    The Front Office Executive serves as the first point of contact for parents, students, and visitors. This role involves managing front desk operations, handling inquiries, maintaining records, and ensuring smooth communication between various departments within the school. The ideal candidate will present a professional image and provide excellent customer...

  • Front Office Executive

    7 days ago

    Pune, Maharashtra, India Expedite Informatics Full time

    We are hiring for Front Office Receptionist. Location: - Kalyani Nagar, Pune Experience: - 0 to 2 Years Responsibilities: - Facilities Management: Oversee day-to-day office operations, including maintenance, supplies, and vendor management. - Event Coordination: Plan and coordinate company events, meetings, and conferences to ensure smooth execution. -...

  • Front Office Executive

    2 weeks ago

    Pune, Maharashtra, India WIDE SOFTECH LTD Full time

    Flexible Work Schedule. **Typical responsibilities of a front desk executive include**: greeting clients and setting a positive office atmosphere. answering the phone, taking messages and redirecting calls to respective offices. organising and maintaining files and records and updating them when necessary. **Job Types**: Part-time, Fresher,...