Customer Support Executive

1 week ago

Ghansoli Navi Mumbai Maharashtra, India GARDENUP ONLINE PVT LTD Full time

**WHO WE ARE**

Garden Up is gardening service company that transforms landscapes, home and office across Mumbai region.

**WHAT WE ARE LOOKING FOR**

We are seeking a qualified and **Mid-Level Customer Support Executive** who is interested in working with a gardening company.

**KEY RESPONSIBILITIES**

Responsibilities as a **Mid-Level** **Customer Support Executive**, you will be responsible for ensuring the highest level of customer satisfaction and support for our gardening and landscaping work. You will work closely with cross-functional teams to develop and implement effective customer support strategies and processes, focusing on plant set up and maintenance.

**KEY RESPONSIBILITIES**
- Deal directly with customers either by telephone or electronically
- Create customer delight in every call/chat that comes into the system
- Making outbound sales calls
- Obtain all relevant information to handle product and service enquiries
- Respond promptly to customer enquiries
- Handle and resolve customer complaints
- Direct requests and unresolved issues to the designated resource
- Record details of enquiries, comments and complaints
- Maintain customer database
- Communicate and coordinate with internal departments

**PREFERRED QUALIFICATION**
- At least 2 years of work relevant experienced
- Excellent interpersonal and organizational skills, ability to handle diverse situations, multiple projects, and rapidly changing priorities.
- Excellent verbal and written communication skills and the ability to communicate with clients.
- Exercises independent judgment with mínimal direction from supervisor i.e. Self-starter, Problem
- solver.

**A PLUS IF YOU HAVE**:

- Graduate with a Bachelor of Commerce
- Strong verbal and written communication skills
- Excellent interpersonal, telephone, and customer service skills
- Experience using Microsoft Office
- Customer-focused and sales-oriented mindset
- Attention to detail
- Energetic self-motivation

**HOW WE WORK**
- 6 days/week working
- Usage of Connect teams (time and task tracking software), excel, is mandatory for all team members; please ensure you're comfortable with this before applying.

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

Work Location: In person

**Speak with the employer**
+91 9731566101

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