Call Center Executive

1 week ago

Hyderabad Telangana, India Ankura hospital for women & Children Full time

**Date**:26-Aug-25

**Timings**: 10 AM - 4 PM

**Interview Location**: Gowra Fountainhead,5th floor,#506, Huda Techno enclave, HITECH City, Madhapur, Hyderabad, Telangana - 500081.

**Contact HR**:

- 8712693244

**Role & responsibilities**
- Handling many inbound and outbound calls to and from customers, data maintenance and MIS reports.
- Ensure that the waiting time for patients is less. To handle entire telephone and reception activities.
- Answer inbound phone calls in a professional and courteous manner and record accurate notes.
- Converse with patients with a positive, respectful and courteous tone demonstrating a high level of customer service.
- Assist patients by informing them of pre requisites for doctors visit.
- Enter and update correct patient data into the computer data base.
- Maintain and update all patient accounts to reflect current information in a timely manner. Maintain Call Center standards for Quality and Productivity.
- Observe professional ethics in maintaining confidential information acquired concerning the personal, financial, medical, or employment status of patients and their families.
- Comply with company policy and procedures and pertinent laws or regulations.
- Adhere to established workflow and documentation procedures.
- Other duties as assigned.
- Qualification: Any Graduate
- Work Experience: 1-3 yrs exp in Call Center
- Having knowledge on CRM software will be an added advantage
- Should speak English, Telugu and Hindi
- Must be flexible to work in Rotational shifts
- **Work Location**: Attapur / LB Nagar

Pay: ₹18,000.00 - ₹22,000.00 per month

**Benefits**:

- Health insurance
- Paid sick time
- Provident Fund

**Language**:

- Hindi (preferred)

Work Location: In person

**Speak with the employer**
+91 8712693244

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