Call Center Executive

2 days ago

Nanakramguda Hyderabad Telangana, India Apollo Pharmacy Full time

Job Title**:Call Center Executive**

Company**:Apollo Pharmacies Limited**

**Job Summary**:
We're looking for a highly motivated and customer-focused Call Center Executive to join our team. As a Call Center Executive, you will be responsible for monitoring retail stores, resolving employee inquiries and concerns, and providing timely solutions. If you're passionate about delivering exceptional customer service and have excellent communication skills, we'd love to hear from you

**Key Responsibilities**:
1. Monitor retail stores through CCTV and guide store employees in case of discrepancies.

2. Respond to employee inquiries, complaints, and concerns with a problem-solving mindset.

3. Log employee interactions and track follow-ups.

4. Offer timely and relevant solutions to resolve employee issues.

5. Collaborate with team members to escalate and address complex concerns.

6. Meet key performance metrics, including call handling time and resolution rates.

**Job Requirements**:
1. Minimum qualification: 12th Pass

2. 1-2 years of experience in a call center environment

3. Proficiency in **Malayalam and Tamil** languages

4. Sound knowledge of handling systems

5. Ability to work 6 days a week during the day shift

**What We Offer**:
1. Great work environment

2. Opportunities for career growth

If you're excited about this opportunity, we'd love to hear from you

**Job Types**: Full-time, Permanent

Pay: ₹15,000.00 - ₹20,000.00 per month

**Benefits**:

- Health insurance
- Leave encashment
- Paid sick time
- Provident Fund

Schedule:

- Day shift

Supplemental Pay:

- Yearly bonus

**Language**:

- Tamil and Malayalam (required)

Work Location: In person

Application Deadline: 30/06/2025

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