Call Center Executive

2 days ago

Kondapur Hyderabad Telangana, India MedUnited Full time ₹ 1,44,000 - ₹ 2,16,000 per year

Job Description – Call Center Executive

Company: Lab IQ/ MedUnited Hospitals

Location: Kondapur , Hyderabad

Employment Type: Full-time

About Lab IQ

Lab IQ is a fast-growing diagnostic and healthcare services brand committed to delivering accurate, timely, and patient-centric laboratory testing solutions. We aim to improve healthcare access through innovation, quality, and service excellence.

Position Overview

The Call Center Executive will serve as the first point of contact for patients, doctors, and partner organizations. This role involves handling inbound and outbound calls, providing information about tests and services, coordinating appointments, and ensuring customer satisfaction in line with Lab IQ's quality standards.

Key Responsibilities

  • Handle inbound calls and respond to patient/customer queries regarding tests, packages, reports, and services.
  • Make outbound calls for appointment reminders, report updates, and promotional campaigns.
  • Accurately record customer interactions in the CRM system.
  • Coordinate with laboratory teams, collection centers, and logistics staff to ensure smooth service delivery.
  • Escalate unresolved queries to the relevant department and follow up until closure.
  • Provide empathetic, professional, and solution-focused communication at all times.
  • Maintain confidentiality of patient data and adhere to Lab IQ's compliance standards.

Qualifications & Skills

  • Graduate in any discipline (preferably in Life Sciences, Healthcare, or Business).
  • 0–2 years of experience in a call center, healthcare, or customer service role.
  • Excellent communication skills in English and regional languages.
  • Strong listening, problem-solving, and interpersonal skills.
  • Proficiency in MS Office and familiarity with CRM/Call Center software is an advantage.
  • Ability to handle high call volumes and work in a fast-paced environment.

What We Offer

  • Competitive salary and performance-based incentives.
  • Training in healthcare communication and customer handling.
  • Opportunities for career growth within the Lab IQ group.
  • A supportive and professional work environment.

Job Type: Full-time

Pay: ₹12, ₹18,000.00 per month

Work Location: In person

Speak with the employer

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