Guest Relation Executive

2 weeks ago

Rishikesh, India The Shivpuri thrill factory Full time

In this role, you should be an excellent communicator who can stay positive when facing difficult situations. You should also be reliable and customer-oriented, as you’ll serve as a primary point of contact for our customers.

Your goal will be to ensure our customer enjoy themselves and plan to come back to our facilities.

**Responsibilities**

Welcome to customer at GRE Counter

Attend to special guests (e.g. VIPs) and answer their inquiries

Ask him/ her how they come to know about our company

Brief him/ her about our company details

Offer assistance with certain tasks (e.g. confirming travel arrangements, taking messages)

Address customer complaints and escalate to Guest Relations Manager when needed

Record information in the logbook daily

Ensure compliance with health and quality standards

**Requirements and skills**

Proven experience as a Guest Relations Executive

Familiarity with hospitality industry standards

Proficiency in English; knowledge of additional languages is a plus

Computer literacy

A customer-oriented and professional attitude

An outgoing personality

Outstanding communication abilities

Excellent organizational and time-management skills

**Job Types**: Full-time, Permanent

**Salary**: ₹15,000.00 - ₹18,000.00 per month

**Benefits**:

- Food provided
- Health insurance
- Provident Fund

Schedule:

- Day shift
- Morning shift
- Rotational shift

**Experience**:

- total work: 1 year (preferred)

Ability to Commute:

- Rishikesh, Uttarakhand (required)

Work Location: In person

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