Guest Relationship Executive

**Job Information**: Industry **Hospitality** *** Work Experience **4-5 years** *** Salary **21000+** *** City **Rishikesh** *** Province **Uttarakhand** *** Country **India** *** Postal Code **249201** EllBee Ganga View is an upscale, luxury boutique hotel nestled in the heart of Rishikesh. Our property boasts stunning views of the River Ganga...

Responsibilities - Provide upscale guest service experiences for clients throughout their stay - Ensure clients are properly greeted upon their arrival - Monitor daily bookings and ensure assigned rooms are prepared prior to check-in - Coordinate luggage collection and storage - Oversee check-in and check-out procedures, including reservations and financial...

**Key Responsibilities**: - Provide exceptional guest service by addressing inquiries, requests, and concerns promptly. - Handle guest complaints efficiently and work to resolve issues to the satisfaction of the guest. - Maintain a positive relationship with guests and ensure their comfort during their stay. - Assist in guest check-ins/check-outs and...

Welcome guests during check-inand giving a found farewell to guest while checkout. - Handling guest complaints and concerns in an efficient and timely manner. - Overseeing VIP guests, arrivalsand departures. - Coordinatingand multi-tasking job duties in a busy environment. - Should possess detailed information about the Hotel, city as well as the...

Key Result Areas (KRAs)Guest Satisfaction:Achieve high guest satisfaction scores through proactive assistance and personalized service.Maintain a positive and welcoming atmosphere for all guests and visitors.Issue Resolution:Effectively address and resolve guest complaints, escalating issues when necessary.Implement feedback and corrective actions to prevent...

1. Welcome and interact with guests, understanding their preferences. 2. Handle guest requests, resolving issues promptly. 3. Coordinate room assignments, upgrades, and special requests. 4. Maintain accurate guest records and preferences. 5. Offer personalized recommendations (dining, spa, local attractions). 6. Collaborate with departments (F&B,...

Key Result Areas (KRAs) - **Guest Satisfaction**: - Achieve high guest satisfaction scores through proactive assistance and personalized service. - Maintain a positive and welcoming atmosphere for all guests and visitors. - **Issue Resolution**: - Effectively address and resolve guest complaints, escalating issues when necessary. - Implement feedback and...

A Guest Relations Executive GRE serves as a primary point of contact ensuring guests in hospitality settings like hotels or hospitals have a positive and memorable experience by addressing their needs resolving concerns and providing information and assistance Their role focuses on building customer satisfaction and loyalty by creating a welcoming atmosphere...

**Front Desk Executive** **Urgent requirement for Front office executive** **Location: Rishikesh, Uttarakhand** **Hotel Front Desk Responsibilities**: Checking guests in and out. Receiving and managing reservations made online and telephonically. Verifying guests' payment methods during check-in. Assigning rooms to guests and informing them of any...

**Core Responsibilities** * Processing all guest check-ins, verifying guest identity, forms of payment, assigning room, and activating/issuing room keys - Completing cashier and closing reports - Ensuring all interactions with guests are handled professionally, adhering to the hotel’s policies and procedures - Promptly and actively obtaining feedback from...