Guest Relation Executive

2 weeks ago

Rishikesh, India Antalya by Divine Ganga Cottage, Rishikesh Full time

**Key Responsibilities**:

- Provide exceptional guest service by addressing inquiries, requests, and concerns promptly.
- Handle guest complaints efficiently and work to resolve issues to the satisfaction of the guest.
- Maintain a positive relationship with guests and ensure their comfort during their stay.
- Assist in guest check-ins/check-outs and provide information about the property and local attractions.
- Ensure guest feedback is collected and addressed to improve service quality.
- Maintain accurate records and reports in the hotel system.

**Preferred Skills and Qualifications**:

- Minimum 2 years of experience in guest relations or front office.
- Excellent **English speaking skills** and strong communication abilities.
- Proficient in **MS Office** and basic computer knowledge.
- Strong **guest handling and complaint resolution** skills.
- Good **convincing and interpersonal skills** to create a welcoming environment.

If you have a passion for hospitality and a knack for resolving issues while ensuring guest satisfaction, we would love to hear from you

Pay: ₹16,400.00 - ₹24,500.00 per month

Schedule:

- Day shift

**Experience**:

- total work: 1 year (preferred)

Work Location: In person

Application Deadline: 05/01/2025

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