Reservation Supervisor: Female

2 days ago


Santacruz Mumbai Maharashtra, India QTONET PRIVATE LIMITED Full time

**Job Summary**:
**Key Responsibilities**:

- Supervise the reservations team and ensure smooth, efficient handling of all bookings.
- Maintain up-to-date records in IDS Software and ensure system accuracy.
- Coordinate with Front Office and Sales & Marketing teams to optimize occupancy and revenue.
- Manage group bookings, special requests, and VIP arrivals.
- Conduct regular training sessions for reservation agents, especially on IDS usage.
- Generate daily, weekly, and monthly reports from IDS for management.
- Ensure all reservations comply with hotel policies and standards.
- Handle guest inquiries and complaints in a professional and timely manner.
- Assist with rate loading, packages, and promotions in IDS.

**Requirements**:

- Proven experience in hotel reservations, with at least 2 years in a supervisory role.
- **Mandatory knowledge and experience with IDS Software (Fortune Next / IDS Next).**:

- Strong organizational and multitasking abilities.
- Excellent verbal and written communication skills.
- Ability to train and lead a team effectively.
- Knowledge of OTA platforms and channel managers is a plus.
- Flexible to work in shifts, including weekends and holidays.

Pay: ₹25,000.00 - ₹30,000.00 per year

**Benefits**:

- Cell phone reimbursement
- Food provided

Work Location: In person



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