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Reservations Supervisor

2 weeks ago

Andheri Mumbai Maharashtra, India The byke hospitality Full time

DUTIES AND RESPONSIBILITIES:

- Act as a main resource for reservation agents needing assistance technically or with regards to achieving customer satisfaction.
- Ensure reservation department and Front Office staff are constantly aware of availability states open, on request, closed dates, high demand dates etc.
- Responds to all guest reservation requests and executes prompt, courteous and accurate guest service at all times.
- Fully knowledgeable about hotel guest rooms, rates, promotions, amenities, programs, hotel facilities and services.
- Answer guest inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment and travel directions etc.
- Manage systems that are set up within the reservations department to ensure accurate handling and monitoring of phone calls.
- Assists and prepare in groups pre-arrival process and also preparing group rooming lists.

*
- Maintains a clean and organized work area.
- Attends all scheduled meetings as required with HOD's or Sales team.
- Create and manage rates and packages configured on the Hotel software.
- Track all reservations picked up from all On-line channels like hotel website, OTA, GDS, other third party etc.
- If there are failed reservations to update the Hotel software then process those reservations manually.

**Salary**: Up to ₹30,000.00 per month

**Benefits**:

- Flexible schedule
- Food provided

Schedule:

- Day shift

Ability to commute/relocate:

- Andheri, Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- total work: 2 years (preferred)

**Speak with the employer**

+91 9324988956