Reservations Supervisor

10 hours ago

Kolkata West Bengal, India Sagar Collection Full time

Reservations Supervisor oversees the reservations team to ensure smooth and efficient handling of guest bookings, optimizing revenue opportunities while maintaining excellent customer service standards. This role requires a blend of operational expertise, leadership skills, and an understanding of revenue management strategies to support the hotel's goals.

**Key Responsibilities:Operational Duties**
- **Manage Reservations Process**:

- Oversee daily operations of the reservations team, ensuring timely and accurate booking entries.
- Monitor room availability and ensure accurate inventory updates.
- Manage group reservations and communicate with the sales and events teams.
- **Guest Interaction**:

- Handle VIP bookings and special requests, ensuring guest satisfaction.
- Resolve guest complaints and booking-related issues promptly and professionally.
- **System Management**:

- Ensure all reservation systems (PMS, channel managers, OTA platforms) are functioning correctly.
- Update rates, promotions, and packages in coordination with the Revenue Manager.

**Leadership and Team Management**
- **Team Supervision**:

- Lead, train, and motivate the reservations team to achieve departmental goals.
- Monitor staff performance and provide feedback for continuous improvement.
- **Communication**:

- Act as a liaison between the reservations team, sales, revenue management, and front office.
- Ensure the team is informed about current promotions, events, and changes in procedures.
- **Scheduling**:

- Create and manage work schedules to ensure adequate coverage during peak times.

**Revenue Optimization and Reporting**
- **Revenue Management**:

- Assist the Revenue Manager in forecasting and implementing pricing strategies.
- Monitor and report on booking patterns, market trends, and competitor rates.
- **Reporting**:

- Generate daily, weekly, and monthly reports on reservations statistics and team performance.
- Provide data-driven insights to management for strategic planning.

**Key Competencies**:

- Strong leadership and team management skills.
- Excellent verbal and written communication abilities.
- Proficient in hotel management software and reservation systems (e.g., Opera, Amadeus, etc.).
- Sound understanding of revenue management principles and yield strategies.
- Problem-solving and decision-making skills with a customer-focused approach.

**Qualifications and Experience**:

- **Education**: Diploma or degree in hospitality management, business administration, or a related field.
- **Experience**: Minimum 2-3 years in a similar role or in hotel reservations/revenue management.
- **Skills**: Proficiency in MS Office and familiarity with OTA channels and global distribution systems (GDS).

**Work Environment**:

- Fast-paced, guest-centric, and team-oriented atmosphere.
- Availability to work flexible hours, including weekends and holidays as needed.

This role is ideal for an organized, detail-oriented professional passionate about guest service and driving revenue growth in a dynamic hotel environment.

Pay: ₹20,000.00 - ₹30,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Food provided

Schedule:

- Day shift
- Rotational shift

Supplemental Pay:

- Quarterly bonus

Work Location: In person

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