Helpdesk Executive

2 weeks ago

Gurgaon, India Makoto HR Solutions Full time

To receive and log calls/complaints/requests from residents and customers. - To ensure logging in all the complaints in the helpdesk software. - To assign the queries / complaints to technical and soft services team immediately for resolution. - To track and close the complaints in coordination with respective stakeholders. - To ensure consistent and timely responses to customers within defined TAT. - To escalate unresolved complaints and queries to concerned authority for closure. - To prepare daily MIS of queries and complaint along with analysis and share with client and site lead. - To generate and analyse report of complaints log v/s TAT, ageing, escalations on monthly basis. - To deal politely with all the stakeholders to understand their concerns, queries, grievances. - To notify the facility manager / site team for any emergency situations. - To advise guest and resident on safety and emergency procedures. - To coordinate for Id cards, entry passes for servants, maids and contract staff as and when require

**Salary**: ₹25,000.00 - ₹30,000.00 per month

**Benefits**:

- Health insurance

Shift:

- Day shift

Ability to commute/relocate:

- Gurgaon, Haryana: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- total work (preferred)
- Health insurance

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