Associate - Patient Services

2 days ago


Bengaluru Karnataka, India Cytecare Cancer Hospital Full time

Education: Any Graduation is a must

Language: To converse well in English, Kannada & Hindi

Experience: 1 year experience in OP Billing from any Hospital

**Salary**: At par with the industry standard.

Shift: Rotational Shifts(mandatory)

**Job Description**:

- Communicating and coordinating with patient and the doctors
- Managing calls and customer queries
- Identify and assess customers’ needs to achieve 10/10 satisfaction rate.
- Error free billing (OP & IP) to be maintained.
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keep records of customer interactions.
- Follow communication procedures, SOP’s guidelines and policies
- Take the extra mile to engage customers
- Ability to multi-task, prioritize, and manage time effectively
- To carry out any other task assigned by higher authority.
- Sending daily/weekly/monthly reports as specified by department head.

Should be able to join immediately. Please share your CV for a telephonic interview today.

Pay: ₹20,000.00 - ₹22,000.00 per month

**Benefits**:

- Food provided
- Provident Fund

Schedule:

- Day shift
- Night shift
- Rotational shift

**Education**:

- Bachelor's (required)

**Language**:

- Kannada (required)
- English (required)

Work Location: In person



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