Customer Support Executive

2 weeks ago

Mohali Punjab, India Millions Kart Private Limited Full time

What we can do for you:
At Millions Kart, we make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our competitive pay and benefits package.

What you can expect from us?

We succeed together and believe the best inspire the best, so we invest in supporting each other, learning together, and celebrating our success.

We are looking for a qualified Customer Support Executive to manage a team of representatives who will offer excellent customer service.

**Responsibilities**:
Managing a team of representatives offering customer support.
- Overseeing the customer service process.
- Resolving customer complaints brought to your attention.
- Conducting quality assurance surveys with customers and providing feedback to the staff.
- Possessing excellent product knowledge to enhance customer support.
- Maintaining a pleasant working environment for your team.
- **Skills**:

- **1. Graduation in relevant field.**:

- **2. Excellent interpersonal and written and oral communication skills.**

**3.Knowledge of CRM systems.4. Must have basic knowledge of MsExcel or Ms Word5. Quick Learner & having catchning skills.6.Knowledge of mediation and conflict resolution techniques is preferable**

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹15,000.00 - ₹20,000.00 per month

**Benefits**:

- Paid sick time
- Provident Fund

Schedule:

- Day shift

Supplemental pay types:

- Yearly bonus

Application Question(s):

- What is your current CTC?
- What is your expected CTC?
- Can you join the office quickly?
- Can you commute daily to Mohali
- Do you speak fluent English?

**Education**:

- Bachelor's (required)

**Experience**:

- total work: 1 year (preferred)

Work Location: In person

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