Chief Operating Officer

The **Chief Operating Officer (COO)** will be responsible for leading the overall operations, service delivery, and commercial growth of the **Container Terminals and Empty Yard facilities business catering to shipping lines**. The role demands a strong focus on operational efficiency, customer satisfaction, safety, compliance, and financial performance while driving innovation and digital transformation in line with global shipping and logistics standards.

**Key ResponsibilitiesStrategic & Business Leadership**
- Define and implement operational strategies to support the company’s long-term vision in the container terminals and empty container yard (ECY) domain.
- Drive business growth through service expansion, strategic partnerships, and innovation in yard and terminal operations.
- Collaborate with the MD and Board in shaping company policies, business models, and investment priorities.

**Operational Excellence**
- Oversee day-to-day operations across container terminals and empty yards, ensuring efficiency, productivity, and turnaround performance.
- Optimize yard planning, container movement, handling equipment utilization, and vessel/yard interface efficiency.
- Implement best practices for repairs, maintenance, and value-added services for shipping lines.
- Ensure infrastructure, technology, and manpower are aligned to deliver world-class service standards.

**Customer & Stakeholder Management**
- Build and maintain strong relationships with shipping lines, port authorities, transporters, vendors, and key stakeholders.
- Act as the primary point of escalation for major clients and ensure high levels of customer satisfaction.
- Develop customer-centric solutions that enhance competitiveness and market positioning.

**Financial & Commercial Accountability**
- Own the P&L for the business vertical, ensuring profitability and sustainable growth.
- Monitor revenue streams, cost structures, and implement cost optimization measures.
- Evaluate and lead new investments, projects, and expansion opportunities in terminals and empty yard facilities.

**People & Culture Leadership**
- Build, lead, and mentor a high-performance operations team across multiple facilities.
- Foster a culture of safety, discipline, compliance, and continuous improvement.
- Ensure training, career development, and succession planning for key roles.

**Compliance, Safety & Sustainability**
- Ensure all operations adhere to local, national, and international regulations, including customs and shipping industry standards.
- Drive safety-first culture with zero tolerance for unsafe practices in terminal/yard operations.
- Implement sustainability initiatives to reduce carbon footprint and align with ESG goals.

**Key Requirements**
- Graduate/Postgraduate in **Logistics, Port/Maritime Management, Engineering, or Business Administration**; MBA preferred.
- **15-20 years of experience** in container terminals, shipping lines, CFS/ICD operations, or empty yard facilities, with at least 5 years in a senior leadership role.
- Strong knowledge of terminal/yard operations, equipment, logistics processes, and digital technologies (TOS, Yard Management Systems).
- Proven track record in managing large teams, delivering operational efficiency, and driving business growth.
- Excellent relationship management with shipping lines, port authorities, and regulators.
- Strong financial and commercial acumen with P&L management experience.
- Ability to operate in a fast-paced, dynamic, and competitive environment.

**Competencies**
- Strategic vision with operational detail orientation.
- Strong leadership, communication, and stakeholder management.
- Problem-solving and decision-making under pressure.
- Customer-centric and innovation-driven mindset.
- High integrity, resilience, and adaptability.

Pay: ₹269,850.15 - ₹1,399,749.24 per year

Application Question(s):

- Do you have about at least 10 years experience in managing the Operations of Container Terminals and Empty Yard facilities business?
- The role is based in Mumbai. If you are out of Mumbai, are you willing to relocate for this job?

Work Location: In person