Customer Onboarding and Training

**Location: Remote**

**About SuperProcure**
- SuperProcure is a next-generation end-to-end TMS platform with multi-enterprise collaboration for shippers. It digitizes and automates all processes across the logistics value chain from vehicle sourcing to freight accounting, ensuring stakeholder collaboration, real-time visibility & transparency. We are determined to make the lives of the logistic teams easier, add value, and help in establishing a fair and beneficial process for businesses. SuperProcure is trusted by a diverse customer base spread across manufacturing & construction industries to boost their customer serviceability with cutting-edge technology solutions.

Indian logistics spent is 14% of GDP, against 7-9% in developed countries. This makes the Indian industries less competitive in the international market and extra spent for domestic consumers. The logistics inefficiency is driven by manual processes spread across multiple stakeholders who work in silos to complete transportation of goods. SuperProcure aims to revolutionize Indian logistics to save 1% of GDP spending and make India globally competitive, enabling collaboration on a single platform, and driving logistics efficiencies.

Our clients include some of the fortune 500 companies such as Tata Chemicals, Havells, KEI, ITC, PepsiCo, Tata Consumers, Dawaat, L&T Constructions, Aditya Birla, MP Birla Corporation, Sun Pharma, many more.

SuperProcure is backed by IndiaMart & IIM Calcutta. It has been recognized for its innovation at the CII Industrial Innovation Awards, was recognized amongst the Top 50 Emerging start-ups in India by NASSCOM, and ranked Asia's top 10 TMS solution providers by the Global Supply Chain Council (GSCC) and ChainTech.
- SuperProcure operates in an extremely innovative, entrepreneurial, analytical, and problem-solving work culture. Every team member is fully motivated and committed to the company's vision and believes in getting things done. In our organization, every employee is the CEO of what he/she does; from conception to execution, the work needs to be thought through.

Our people are the core of our organization, and we believe in empowering them and making them a part of the daily decision-making, which impacts the business and shapes the company's overall strategy. They are constantly provided with resources, mentorship, and support from our highly energetic teams and leadership. SuperProcure is extremely inclusive and believes in collective success.

Looking for a bland, routine 9-6 job? PLEASE DO NOT APPLY. Looking for a job where you wake up and add significant value to a $180 Billion logistics industry every day? DO APPLY.

**Team**: SuperProcure's success is fueled by our diverse & talented team of 150+ members, 50%+ of whom are women. Together, we collaborate with a shared passion for innovation and excellence. From visionary leaders & meticulous engineers to creative designers & customer support specialists, each plays a crucial role in our growth. We build lasting relationships, understand unique needs, and exceed expectations by delivering cutting-edge tailored solutions.

**Culture**: All challenges and fun associated with start-ups. Competitive salary, responsibilities, flat hierarchy, daily challenges, long working hours, delivery pressure, and a fun workplace.

We are looking for an Operations executive who will be responsible for smooth functioning and can facilitate the onboarding and implementation process, and will have a keen eye for detail.

**Key Responsibility Areas**
- Calling users to drive adoption wherever required.
- Working on user account configuration in the system as per requirement.
- Monitoring gaps in user adoption and making reports on the same.

**Requirements**:

- Bachelors /Masters Degree in relevant fields
- 0-1 year experience in relevant fields
- Must possess excellent verbal, written, and communication skills.(English/local language)
- Confident and crisp communication over calls presence.
- Should have basic knowledge of MS-Excel & PowerPoint.
- Experience in selling logistics solutions will be an advantage.
- Ability to manage time effectively and multi-task without losing attention to detail
- We look for people with Empathy, Passion, Persistence, and Ability to learn new things.