Customer Relationship

7 days ago

Gurugram Haryana, India Kyndryl Full time

**Who We Are**

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.

**The Role**

**Key Responsibilities**:

- Act as a liaison between Japanese-speaking clients and internal technical teams, ensuring clear communication and understanding.
- Provide IT support, troubleshooting, and solutions for technical issues related to software, hardware, networks, and systems.
- Translate technical documents, reports, and user manuals from Japanese to English and vice versa.
- Participate in IT projects that involve Japanese-speaking clients, ensuring that requirements are well understood and met.
- Collaborate with cross-functional teams (development, network, and support teams) to deliver quality IT services and solutions.
- Provide training to team members in Japanese as necessary.Assist in creating and updating technical documentation, ensuring they are accessible in both Japanese and English.

**Who You Are**

**Requirements**:

- **Language Proficiency**:Fluent in Japanese (JLPT N2 or above) and English, both written and verbal.
- **IT Skills**:

- Proficiency in IT systems, including networks, hardware, software, and troubleshooting.
- Hands-on experience with cloud technologies (Azure), databases, or programming languages is a plus.
- Experience with IT service management tools (e.g., ServiceNow, Jira).
- Strong communication and interpersonal skills, with the ability to explain technical information to non-technical individuals.
- Experience in working with Japanese clients or in a multicultural team is preferred.Ability to work independently and manage multiple tasks and deadlines.

**Being You**

Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you - and everyone next to you - the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way.

**What You Can Expect**

With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter - wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.

**Get Referred

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