Staff Customer Success Architect The Capital, Mumbai

**Staff Customer Success Architect**

**Why will you enjoy this new opportunity?**

The most advanced companies in the world turn to VMware to manage, grow, and transform their business. When you work here, you’re connected to a global community of innovative, empowered employees working together to solve the most critical technology challenges. Our team of 30,000+ people working in 50+ locations worldwide is committed to creating an environment where great people want to work long term by living our EPIC2 values of Execution, Passion, Integrity, Customers, and Community. The Customer Success team is dedicated to ensuring our customers are successful in achieving their goals and accelerating VMware’s transformation to a Software-as-a-Service (SaaS) business.

As a Customer Success Architect, you’ll be working with global enterprise customers to ensure they are successful in realizing their business outcomes, by enabling them to adopt and consume our advanced products and technology. You’ll be working with both internal and external stakeholders and each day will bring a new challenge, leaving no potential for boredom. There is significant flexibility in how you engage with stakeholders and the potential for ‘thinking outside of the box’. If you want to be part of a dynamic global team, working to ensure our customers are achieving their business outcomes and maximizing value from their investments in our solutions, then this is the place for you.

**Success in the Role: What are the performance outcomes over the first 6-12 months you will work toward completing?**
- As a Customer Success Architect, you hold responsibility for understanding a customer’s business goals, use cases and associated technology roadmap, becoming a trusted advisor and assisting them in achieving their business outcomes through innovative use of technology.
- You will acquire intimate knowledge of the customers’ business and its strategic goals and use your in-depth knowledge of VMware, Cloud and Networking technologies to work with Customer Success Executives, sales, pre-sales, and customers on building successful Success Plans and delivery roadmaps.
- Within 30-days of employment, you’ll be able your leverage your product knowledge and architecture experience to help strategic customers remove technological barriers to adoption and consumption as part of their journey to realizing their multi-Cloud strategy.
- Within 60-days of employment, you’ll be taking ownership of the technology roadmap for multiple strategic customers, leading technical teams, and providing invaluable input to customer Success Plans.

**The Work: What type of work will you be doing? What assignments, requirements, or skills will you be performing on a regular basis?**
- Gather and validate customer use cases, pain points, risks, opportunities, KPIs, and lifecycle data to form a solid current state definition.
- Using your extensive technical knowledge and architecture experience you’ll support strategic customers in translating their desired business outcomes to technology requirements and associated KPIs to form a solid understanding of the desired state and foundation for a customer and/or industry sector reference architecture and desired state.
- Leverage your excellent English Language communication, interpersonal and documentation skills to capture and articulate solution design, integrating both technical and business concepts, and present a transformational journey to customer stakeholders.
- Maintain current, high-level technical knowledge of the VMware product line and future product direction and expert-level knowledge in one or more specialist area(s)
- Work with Customer Success Executives to create Success Plans, containing realistic objectives with clearly defined owners and measures, that assist our customers in realizing their multi-Cloud strategy
- Instil confidence with our strategic customers by continually validating your technical knowledge through VCP (VMware Certified Professional), VCAP (VMware Certified Advanced Professional) and/or other relevant industry certifications.
- Work closely with the wider CXS Organisation (Customer Experience and Success) to support pre-sales activities and post sales delivery teams
- Where required leverage any government clearances you hold to help facilitate conversations with government departments and/or security conscious customers.

**What is the leadership like for this role? What is the structure and culture of the team like?**

The hiring manager for this role is Joshua Lambert (Josh). Josh is a senior strategic and technology thought leader with 20 years of experience in the ICT industry and is currently the APJ Director of Transformation Consulting and Architecture with VMware Professional Services. Josh has been with VMware for over 8 years in several different leadership and individual contributor roles. Josh places a strong emphasis on addressing key business needs, I