Drip Capital

3 weeks ago

Mumbai, India Drip Capital Full time

Position: Customer Success Manager - US Market (Night Shift)

About Drip Capital

- We are a US-based fintech company revolutionizing global trade for SMEs. At Drip Capital, we're redefining the future of trade finance and facilitation, empowering small and medium-sized enterprises (SMEs) to scale internationally with ease.

- With the global SME trade market exceeding $5 trillion, our mission is to provide businesses in emerging markets with seamless access to capital-eliminating red tape and outdated processes. By leveraging cutting-edge technology, we make trade finance fast, efficient, and hassle-free. Beyond financing, we simplify trade and sourcing, helping SMEs navigate global markets effortlessly.

- Headquartered in Palo Alto, California, with offices in India, Drip Capital is strategically positioned to meet the evolving needs of SMEs in emerging markets.

- Backed by top investors-including Accel, Peak XV, Wing VC, Sequoia India, Y Combinator, GMO, SMBC Japan, Barclays, and IFC-Drip has facilitated over $7 billion in trade across 10,000+ buyers and sellers. As we continue to grow, we remain committed to transforming global trade for SMEs worldwide.

Role Overview

We're looking for a driven and entrepreneurial Account Manager to grow our presence in the US market-our largest and fastest-scaling region. This role is core to Drip's revenue engine and focuses on growing our existing client base, driving new acquisitions, and building long-term client relationships with key SME stakeholders.

You'll thrive in a fast-paced, high-growth environment where your ability to engage multiple stakeholders, think strategically, and execute tactically will directly impact Drip's bottom line.

What You'll Be Doing

- Build and nurture relationships with CXO-level stakeholders (CEO/CFO) across SME clients.

- Grow wallet share from existing customers and deliver a measurable % of revenue growth month-on-month.

- Lead revenue origination efforts through both upsell opportunities and new client acquisition.

- Serve as the key point of contact for multiple client accounts across their lifecycle.

- Identify and implement innovative deal structures to stay ahead of the competition.

- Address complex customer queries related to Trade Finance and Drip's product offerings.

- Achieve and exceed annual origination and revenue targets from assigned accounts.

- Work closely with internal stakeholders across sales, credit, operations, and product teams to drive seamless client experience.

- Maintain a zero-dropout approach by deeply understanding client needs and building trust-based relationships.

What Makes You a Great Fit

- Minimum 4 years of experience in Business Development, Account Management, or Sales Operations.

- A proven sales professional with a track record of consistently exceeding revenue targets.

- Strong commercial acumen with the ability to think analytically and deliver data-backed insights.

- Ability to own and drive outcomes in a fast-paced, unstructured environment.

- Exceptional communication and interpersonal skills-comfortable interacting with stakeholders over calls, emails, and virtual meetings.

- High level of ownership and a growth mindset.

Additional Details

- Job Location: Solitaire Corporate Park, Andheri, Mumbai

Work Model: Work from Office (Monday to Friday)

Shift Timings: US Shift - 6:00 PM to 3:00 AM IST

Weekends Off: Saturday & Sunday

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