Customer Success Manager

2 days ago

Mumbai, Maharashtra, India Drip Capital Full time ₹ 12,00,000 - ₹ 36,00,000 per year

About Drip Capital

We are a US-based fintech company revolutionizing global trade for SMEs. At Drip Capital, we're redefining the future of trade finance and facilitation, empowering small and medium-sized enterprises (SMEs) to scale internationally with ease.

With the global SME trade market exceeding $5 trillion, our mission is to provide businesses in emerging markets with seamless access to capital—eliminating red tape and outdated processes. By leveraging cutting-edge technology, we make trade finance fast, efficient, and hassle-free. Beyond financing, we simplify trade and sourcing, helping SMEs navigate global markets effortlessly.

Headquartered in Palo Alto, California, with offices in India, Drip Capital is strategically positioned to meet the evolving needs of SMEs in emerging markets.

Backed by top investors—including Accel, Peak XV, Wing VC, Sequoia India, Y Combinator, GMO, SMBC Japan, Barclays, and IFC—Drip has facilitated over $7 billion in trade across 10,000+ buyers and sellers. As we continue to grow, we remain committed to transforming global trade for SMEs worldwide.

Role: Customer Success Manager

Shift Timings : 6pm - 3pm

Role Summary:

  • Build and nurture relationships with CXO-level stakeholders (CEO/CFO) across SME clients.
  • Serve as the key point of contact for multiple client accounts across their lifecycle.
  • Grow wallet share from existing customers and deliver a measurable % of revenue growth month-on-month.
  • Provide excellent customer service as the main point of contact
  • Address complex customer queries related to Trade Finance and Drip's product offerings. 

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