Quality Associate

2 weeks ago


Mumbai, India Bayleaf HR Solutions Full time

**Quality Associate**

We are looking for an enthusiastic Quality Associate to join our dynamic, multi-award-winning, and fast-growing team at CreditEnable and provide creative ideas to help achieve our goals.

The primary task of a QA will be call monitoring and sharing actionable insight and ensure high value turnover client segment in line with organizational objectives.

**Roles and Responsibilities**:

- To listen/monitor calls and fill up the evaluation from. This listening comes in the form of recorded calls, live calls, and side-by-side barging.
- Training - Agents need to be trained on quality policies and procedures. This should start in agent training so that all new hires understand the expectations of a quality call.
- Feedback - A session with an individual agent needs to be conducted by the QA about the outcome of the call monitored or audit findings
- To conduct calibration sessions with operations and training team.
- Generating daily, weekly & monthly Quality Reports.

**Salary**: ₹9,728.20 - ₹42,203.48 per month

Schedule:

- Day shift

Ability to commute/relocate:

- Greater Mumbai, Mumbai Suburban - 400059, Maharashtra: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (preferred)

**Speak with the employer**
+91 7410013386



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