Front Office Executive

10 hours ago

Ahmadnagar, India St Laurn The Spiritual Resort Full time

**Educational Qualification**: Hotel Management degree or Diploma.

**Experience**: 3 to 5 years of Experience in Front Office Department.

**Roles & Responsibilities**:

- Good knowledge in IDS Software.
- Good Communication Skills and Leadership skills.
- Assist staff with expediting problem payments (e.g., problems processing credit card). Follow up with guest regarding satisfaction with guest-related issues.
- Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key.
- Process all payment types such as room charges, cash, checks, debit, or credit. Set up accurate accounts for each guest upon check-in (i.e., sharewiths, separate room/tax/incidentals, comp). Anticipate sold-out situations and obtain satisfactory alternative accommodations when the property cannot accommodate guests with reservations. Block rooms in the computer and identify designated requirements and requests.
- Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem. Coordinate with Housekeeping to track readiness of rooms for check-in. Review shift logs/daily memo books and document pertinent information in logbooks. Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications.
- Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process
- Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications
- Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information
- Anticipate and address guests service needs
- Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette
- Develop and maintain positive working relationships with others
- Ensure adherence to quality expectations and standards.

**Salary**: ₹16,000.00 - ₹19,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Rotational shift

**Speak with the employer**

+91-XXXXXXXXXX

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