Customer Service Representative

4 days ago


Chromepet Chennai Tamil Nadu, India Infologia Technologies Private Limited Full time

Key Responsibilities:
Process Adherence: Follow standard operating procedures and ensure compliance with quality and service guidelines.

Problem Solving: Communicate with customer to qualify as per client’s requirement and transfer call to the second level associate.

Documentation: Maintain detailed logs of interactions and document any actions taken.

Key Responsibility Areas: Meet or exceed daily, weekly, and monthly targets, including call handling time, resolution rates, and customer satisfaction scores.

**Required Skills**:
Communication: Excellent verbal and written communication skills in English.

Customer Focus: Strong customer service orientation with the ability to manage diverse customer concerns.

Problem-Solving: Ability to understand customer requirement effectively and efficiently.

Technical Proficiency: Basic understanding of computer systems, CRM software, and telephone systems.

Time Management: Ability to prioritize tasks and manage time effectively in a high-volume environment.

, Permanent, Fresher

Pay: ₹15,000.00 - ₹25,000.00 per month Take Home + Incentives based on your performance

Pay: ₹15,000.00 - ₹25,000.00 per month

**Benefits**:

- Paid sick time

Schedule:

- Monday to Friday
- Night shift
- US shift

Supplemental Pay:

- Performance bonus

Application Question(s):

- Can join immediately?
- Willing to commute to work on your own?

Work Location: In person



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