Customer Care Executive(Telecom)

14 hours ago

Kalyan Nagar Bengaluru Karnataka, India Siri Sampada Infrastructure Private Limited Full time

**Greetings from** **SIRI SAMPADA INFRASTRUCTURE PVT. LTD.**...........

**WE ARE HIRING..**

**COMPANY: SIRI SAMPADA INFRASTRUCTURE PVT. LTD**

**POSITION: CUSTOMER CARE EXECUTIVE.**

**EXPERIENCE: 1+ year**

**Shift Timing 1 PM -9PM.**

**This job is work from office.**

**Work location : Kalyanagar, Bangalore**

**JOB DISCRIPTION**:
Responsible for creating and maintaining infrastructure necessary for the growth and the upkeep of field and Network operations to drive network efficiency and availability.

Drive the procurement and technical planning of optical fiber cables owned by SSIPL or Third-Party and effect cost savings.

Corrects mission critical utility infrastructure problems effectively at optimal costs and in a timely manner.

Ensuring necessary co-ordination on certification and field level testing, as appropriate for the business segment.

Coordination with the Technical teams for new enhancements/issue resolution.

Drives initiatives, industrialization, and efficiencies to facilities for improvements (i.e. enhancements, updates, upgrades, new systems).

Establishes tools and procedures to monitor field operations performance.

Ensure reliability and robustness of the cable systems. Set up configurations - number of fibre pairs in the cable, capacity, landing stations.

Manage the complete capacity distribution and traffic activation on the cable system.

Provide manpower technical resource support for customers during Project Implementation and Delivery.

Maintains critical power and environment quality standards to achieve optimal levels of operation.

Tracks and monitors the environment performance to ensure mínimal interruption to network transmission.

Regularly participates in important projects or activities as a full contributing team member, is able to proactively identify important issues or risks, seeks the appropriate level of guidance and advice to ensure delivery of quality outcomes.

Works under direct supervision. Able to identify problems and provide inputs to improve, change or adapt existing methods and techniques drawing from personal experiences and feedback.

**English & Kannada is must.**

**Office Address : 2J9V+2M3, 708, 3rd Cross Rd, 3rd floor ,HRBR Layout 1st Block, HRBR Layout, Kalyan Nagar, Bengaluru, Karnataka 560043**

Pay: ₹20,000.00 - ₹25,000.00 per month

**Benefits**:

- Paid sick time
- Paid time off
- Provident Fund

Schedule:

- Day shift

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- Technical support: 1 year (preferred)
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

Work Location: In person

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