Customer Service Associate

2 days ago


Pune Maharashtra, India Genesis HR Services Full time

**GREETINGS OF THE DAY (Contact HR Jaspreet:62056 33155)**

Congratulations, We are shortlisting your profile for the role of **Customer Service Associate || International Voice Process.**

**Criteria**:Any undergraduate/graduate fresher can apply

**Job Role**:Customer Service Associate || International Voice Process

**Responsibilities**:

- Provide advance level customer support, service restoration, fulfillment of service request and advice to users ensuring maximum availability, performance and utilization of knowledge and information systems.
- Provide inputs for Problem management by leveraging best effort method for issue resolution through cross functional coordination and support SME in training, reviews and escalation handling
- Supports the Customer Service agents by handling escalated tickets and coach them to improve their user handling skills
- Customer Service handling escalated tickets and coach them to improve their user handling skills.

**CTC**: 3.10 LPA+ Incentives

**Location**: Pune

**Notice**: Immediate Joiner Only

**Work Mode**:Work From Office

**Shifts**:24/7 Shifts

**Working Days**:5 Days Working, 2 Days off

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹18,000.00 per month

**Education**:

- Higher Secondary(12th Pass) (required)

**Language**:

- English (required)

Work Location: In person

**Speak with the employer**
+91 62056 33155



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