Customer Service Desk

2 weeks ago


Mumbai Maharashtra, India GREENVOLUTION Full time

2. Diagnose and troubleshoot hardware and software problems with printers, including connectivity issues, paper jams, and print quality issues.

3. Guide customers through step-by-step instructions to resolve printer problems and perform basic maintenance tasks.

4. Escalate complex technical issues to senior support staff or field service technicians for further investigation and resolution.

5. Document customer interactions, troubleshooting steps, and solutions in the ticketing system accurately and thoroughly.

6. Follow up with customers to ensure that printer issues have been resolved satisfactorily and provide additional assistance if needed.

7. Collaborate with other support team members to share knowledge, best practices, and improve overall service quality.

**Salary**: ₹22,000.00 - ₹25,000.00 per month

**Benefits**:

- Cell phone reimbursement

Shift:

- Day shift

**Education**:

- Bachelor's (preferred)

**Experience**:

- Printer support: 2 years (required)
- total work: 3 years (required)

Ability to Commute:

- Mumbai, Maharashtra (required)

Ability to Relocate:

- Mumbai, Maharashtra: Relocate before starting work (required)

Work Location: In person

**Speak with the employer**

+91 8130466661



  • Fort, Mumbai, Maharashtra, India Sushil Financial Service Pvt Ltd Full time

    **Responsibilities**: - Physical AOF and Re-KYC Forms verification once inward is done. - Communicating with CPs for clearing Discrepancies through mail and phone. - Keeping Track of Account Opening, KRA, UCC, and provide proactive services to CPs. - Reactivation Related Task. - Working as a Backup of the Team. **Desired Personality Traits**: - Knowledge...

  • IT Service Desk

    1 week ago


    Mumbai, Maharashtra, India Mobile Programming LLC Full time

    Job Title: IT Service Desk Engineer Location: Vikhroli, Mumbai Mode: Work From Office - 5 Days a Week Experience: 3-6 Years Reports To: IT Service Desk Manager / IT Operations Lead Qualifications Required: - Bachelors degree required. Preferred in Information Technology or a related field. - Minimum of 3 years of experience in an IT Service Desk or...


  • Mumbai, Maharashtra, India Sushil Finance Full time

    Location- Mumbai- Department- Customer Service Desk- Age- 21-27- Qualifications- Any Graduate- Experience in Years- 1-3- Scope and Responsibilities- Physical AOF and Re-KYC Forms verification once inward is done. - Communicating with CPs for clearing Discrepancies through mail and phone. - Keeping Track of Account Opening, KRA, UCC, and provide proactive...


  • Mumbai, Maharashtra, India Sushil Finance Full time

    Location - Mumbai - Department - Customer Service Desk - Age - 30 - Qualifications - B.Com - Experience in Years - 1 - Scope and Responsibilities - Facilitate digital and physical account reactivations promptly. - Generate welcome letters for newly opened accounts and SMS updates. - Handle and resolve queries from Authorized Partners(AP) and direct clients...


  • Mumbai, Maharashtra, India Acute Informatics Pvt. Ltd Full time

    Managing and prioritizing help desk tickets - Generating sign ins for new hires during the onboarding process - Determining the best solution based on the issue and details provided by customers - Providing IT networks and customer services to users inside and outside the company. - Guide users with step-by-step instructions to resolve the issues. - Manage...


  • Bandra East, Mumbai, Maharashtra, India Dixit Infotech Full time

    **About Company** Dixit Infotech Services Pvt. Ltd. is one of India’s leading information technology service integrators and solution providers. Dixit is a fast-paced, dynamic organization. Our pride and glory lie in being a customer-centric and forward-thinking company. 45 years young, our long experience packed with up-to-date trends and knowledge...

  • Service Desk Agent

    6 days ago


    Mumbai, Maharashtra, India LRI Invest Full time

    Description IT Service Desk Agent (JML Team) Location: India About Apex: The Apex Group is a global financial services provider with 4,000 staff across 40+ offices globally. We look to recruit bright, articulate, and numerate employees who are not afraid of a challenge and are prepared to work hard and love what they do. Every employee plays a part in...


  • Pune, Maharashtra, India Zensar Technologies Full time

    **Job Title**:Service Desk Services-L1** **About Zensar**: Zensar is a digital solutions company helping organizations around the world achieve new thresholds of business performance. We work with clients in banking and financial services, hi-tech and manufacturing, insurance, consumer services, and more. We prepare our clients for sustainable success...

  • Global Service Desk

    1 week ago


    Mumbai, Maharashtra, India Impact InfoTech Full time

    Role : Global Service Desk Experience : Min 1 year as a Global Service Desk (International) Location : Mumbai Salary : Up to 6 LPA Education : HSC/Graduation Skills : Office 365, Troubleshooting, Configuration, Ticket, SLA, OST, PST, Blue screen error Notice : 30 days **Salary**: Up to ₹600,000.00 per year Day range: - Monday to Friday Shift: -...

  • Service Desk

    3 days ago


    Mumbai, Maharashtra, India Tata Consultancy Services Full time

    The primary Service Desk Agent role is that of providing first level support through taking calls, chats, web tickets and handling the resulting incidents or Service Requests, using the incident and request fulfillment process in line with the Service desk objectives. - Provide technical assistance and support for clients and partners via call, chat and...