Customer Service Associate

3 days ago

Bengaluru Karnataka, India FloBiz Full time

Customer Service Associate (Inbound Voice Process)

About FloBiz

Built by the same team that set up Koinex (India’s first & largest crypto exchange) in 2017, FloBiz is a neobank for SMBs designed to accelerate their growth and aims to offer a suite of digital products, utility tools and curated services to the rapidly growing & evolving small business sector in India. FloBiz is backed by Peak XV Partners (formerly Sequoia Capital), Elevation Capital (formerly SAIF Partners), Greenoaks Capital, Beenext, Think Investments and a set of marquee angels.

About myBillBook

myBillBook is India’s leading GST billing & accounting software available for both mobile & desktop platforms. It offers full capabilities of a miniature accounting system comprising invoicing, inventory maintenance, AR/AP management and business reporting, along with a horde of value add features like CRM, Staff Attendance & Payroll Management, SMS & WhatsApp Marketing etc. myBillBook has been designed from the business owner’s point of view and supports usage across multiple companies, users, devices and platforms with stateof-the-art data security & synchronization technologies for business on-the-go.

Expectation:

- We are looking for a hard-working, dedicated and passionate individual to join us as a customer service associate. You will be responsible for answering incoming calls and chats, resolving customer questions and complaints, importing datas of users, that means you would need to be proficient in MS excel and would need to have an eye for details or need to be focused. As a customer service associate, you should have an outgoing and positive demeanor, a motivated, energetic work ethic, and have a track record of working well with others in a team environment.

Roles & Responsibilities:

- Answer incoming calls / Make outgoing calls as per requirement
- Management and resolve customer complaints
- Identify and escalate issues to respective Point of Contact / in respective channel
- Provide product and service information to customers
- Research required information using available resources
- Research, identify, and resolve customer complaints using applicable software
- Route calls to appropriate resources
- Document all call information according to standard operating procedures
- Recognize, document, and alert the management team of trends in customer calls
- Follow up on customer calls where necessary

**Requirements**:

- 1-3 years of experience in a call center environment
- Knowledge of customer service practices and principles
- Excellent typing skills
- Superior listening, verbal, and written communication skills
- Ability to handle stressful situation appropriately

LANGUAGES PREFERRED: (Any 2 regional is matched)
- English
- Hindi
- Tamil
- Kannada
- Malayalam

Location - Bommanahalli, HSR Layout

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